An Important Message from Photobucket Support

Posted by on Dec 18, 2006 in Uncategorized | 3 Comments

Below are some simple steps to make sure your Photobucket account is always ready for you to share images and videos with family and friends. Please review the following tips to ensure your Photobucket content is safe and up-to-date.

Photobucket Housekeeping 101

Check the email address you have registered in your Photobucket ‘Account Options’ and keep it up to date.
Why? If you need to request your password, it will be emailed only to the most current email address on file in your account. If you do not have accurate registration information in your account, you will be required to answer security questions to prove ownership of your account. If you keep your email address up-to-date, you’ll be able to access your account with greater ease.

Don’t share or publish your password!
Why? Your password protects all the content stored in your account. If someone else has your password, he /she will have the ability to post and delete content, change your password, change the email registered with your account, or delete your entire account. If you do not have backups of your images and videos stored on your personal computer, your content may be permanently lost.

Always backup your images and videos!
Store them on the hard dive of your personal computer, or burn them onto a cd/dvd. Photobucket offers cd/dvd backups for your account for a small fee. (review Qoop info re: CD/DVD backup options & prices)
Why? Once content is deleted from your Photobucket account, only you can upload it again from the backup files you have in your possession. Photobucket does not maintain backup files of your account content. We strongly urge you to maintain files of your own.

Before you upload content, check ‘Uploading Options’ and select the maximum size that works best for the image you are uploading.
Why? If you upload an image that is larger than the maximum size you selected in ‘Uploading Options’, that image will compress proportionately to meet the size parameters you set. Also, remember that once you reduce and upload an image, it cannot be reverted back to its original size or enlarged.

These four simple steps will make your Photobucket experience easy and enjoyable.

Your Photobucket Support Team

Online Help Center:
Support Forums:
Support Email:
Pro Accounts Support Email:


  1. Jen
    July 7, 2008

    Hi Donna. I’m wondering if it’s possible if you went to our mobile website by accident.
    The URL for that is
    Otherwise I’m not sure why it would show up so small?!
    You can also try our tech support forums at or email them at

  2. donna Hopp
    July 6, 2008

    Photobucket website is so small that I can’t sign in,much less see anything. What should I do?

  3. Tamra
    December 30, 2007

    I cannot create a slide show. I keep getting this error message. Help Please. No technical support available. what do I do?
    There was a problem loading your album.
    Error: (mx.messaging.messages::ErrorMessage)#0
    body = (Object)#1
    clientId = “DirectHTTPChannel0”
    correlationId = “54322A9C-AB02-E1BA-EA69-2C45C51BD7CF”
    destination = “”
    extendedData = (null)
    faultCode = “Server.Error.Request”
    faultDetail = “Error: [IOErrorEvent type=”ioError” bubbles=false cancelable=false eventPhase=2 text=”Error #2032″]. URL:
    faultString = “HTTP request error”
    headers = (Object)#2
    messageId = “2BA5AC41-6D22-34C4-5A57-2C45D42EF1C8”
    rootCause = (
    bubbles = false
    cancelable = false
    currentTarget = (
    bytesLoaded = 0
    bytesTotal = 0
    data = (null)
    dataFormat = “text”
    eventPhase = 2
    target = (
    text = “Error #2032”
    type = “ioError”