Site Issue Resolved: March 21st

Status as of 12:30PM Pacific Time: March 21st, 2007: During the night on March 20th 2007, a small percentage of Photobucket users experienced issues accessing their content.

The moment we were alerted to the issue, our special forces team worked through the night, and now the issue has been resolved. 

No user should have experienced any data loss. There is no need to either make a new account, or re-upload your content.

Please know that we place the very highest priority on the reliability of our service. We fully appreciate that for those people who experienced an inaccessible account, this was frustrating and extremely inconvenient. Despite the volume of comments here, the number of users affected was only a small percentage of our overall user base. And every customer matters to Photobucket.

We truly appreciate your patience and thank you for choosing Photobucket.

If you have any specific questions, please email us at pbfeedback@photobucket.com.

Comments

[MB]

Still Non-accessible as of 11:05am PST. Please provide update in regards to when we can anticipate resolution.

Thanks for your help.

[Claire]

Hi x

Is this problem with photobucket going to be fixed soon? I really am relying on the pictures that are hosted in my account at the moment, I need them to be showing. How come my friends can use their accounts but I cant use mine? None of my friends pay for their accounts yet they are all working fine. Please can you give an update as to what is going on and roughly how long you think the site will be down.
Regards, Claire.

[Bleddyn Cynfyn]

Oh Good, thank you for posting thatis glitch guys, I thought my computer was messed up or something...LOL

Your service is tops in my book and I would love a bumper sticker to put on my 1962 Ford M151-LC Desert Racer.

My Son Nate< Daughter Micki and i Race Proffesional Off Road Racing and would be Happy to put your web page info on our Racers.

We are on TV, in Magazines and news papers all over the US, Canada and Mexico and it would be our Joy to point you out during interviews if you want to send us some decals or bumper stickers.

Thank you for fixing the problem as fast as you can , we love this web page very much.

Bleddyn Cynfyn
Team G503 Ford Racing
1959 Willy's M151 (Project)
1962 Ford M151-LC Desert Racer
1965 Ford M151A1 Stock
1967 Ford M151A1 Stock
1979 AMG M151A2/AMG M998 Hybrid Project
1954 Willy's M38A1 Rock Crawler

[smg gals]

yes, please fix it soon! none of our photos are working. thank you.

[Melissa Thomas]

I hope it is fixed quickly since my sales depend on it! Yikes!

[nicole]

yea i believe i hav a similar problem i try to sign in and it says my account doesnt exsist..im soo confused

[Joey]

Thanks for the assertiveness on this matter. When this is all resolved, though, will we be able to access everything again, or will we have to reupload?

[Alex]

Please advise how long you think this will take. May of my images are on my site so if my images are not showing, my site is down so I want to have an idea.

[Melissa]

Is there a reason that it's only affecting certain users? Is it the server we're on or what? Or is it just totally random?

Thanks for addressing the problem so quickly, by the way.

[Ashley]

Thanks for letting me know! I had issues yesterday and today, too.

[efg]

While I do appreciate the initial information, I'm frustrated by both the length of the outage and the lack of additional updates as to when we can expect this situation to be corrected. While it might be a small number of users affected, my entire blog is effectively wiped out due to this problem. I never realized how devastating an outage like this would be to my blog. I would really like to know what the problem is and how long you expect it to last. Thank you.

[Larry]

Ok now... whats going on? because i use my photobucket for school, my friends website and art, now i was just wondering when this is going to be over cause i really need it...

should i just create a new one until i get this one back?

[Hot-Shot]

Woo..I thought I exceeded my bandwidth for a moment there XD

Good on you guys to nip this in the bud.

[Stormwolf13]

Thanks for the update...Photobucket is really important to me right now, as I had to reformat my hard drive unexpectedly last week and now the only copies I have of my pix and banners and art and things like that are in my photobucket account. As long as those don't get wiped, I can wait a bit for access...

I did notice that a few hours ago, things I have posted in forums and such....pix, banners, etc, were showing for a little bit of time...but now they're gone again...

Oh well, these things happen...hope it gets fixed soon though...

Again, thanks for the updates...that at least helps some while I wait...

~Stormy~

[Fred Greenhut]

I know you are aware of the problem. I cannot access my content. Very annoying. Any idea when it will be fixed?

[meep_meep]

Unfortunately I still cannot access my account but i'm glad to see this post and to see that you guys are working on the problem.

[Domino]

Thank you for letting us know. I was worried that I had done something wrong. I'm glad to know I'm not alone and that it's being worked on.

[brittany]

i really hope this si solved soon im tryin to get all my pics together and i cant now
:( i hope ist fixed soon !!

[fluturache]

I do hope you will resolve these issues, as some of us are also ebay sellers and it is quite annoying to see pictures missing from the auctions' descriptions.
thank you

[Becky]

I'm still can't get to my pictures. Is there still a problem?

[AJ]

I truly appreciate your prompt awareness of the photo content issues! I had an issue with my albums last night, sent in a question about it (because I thought it was my computer), and today I find that you have addressed the matter on your site, as being an issue with more than one member of this site! Informing and keeping us up to date is the best thing you could do (even if we can't access our content at the moment!). Thank you!!

[Lindsey]

Ahahah, I wondered what was going wrong! I looked at my jounral, and OH NOES! No pictures! Thanks for the info, though!