Blog.Photobucket.com

Site Issue Resolved: March 21st

Status as of 12:30PM Pacific Time: March 21st, 2007: During the night on March 20th 2007, a small percentage of Photobucket users experienced issues accessing their content.

The moment we were alerted to the issue, our special forces team worked through the night, and now the issue has been resolved. 

No user should have experienced any data loss. There is no need to either make a new account, or re-upload your content.

Please know that we place the very highest priority on the reliability of our service. We fully appreciate that for those people who experienced an inaccessible account, this was frustrating and extremely inconvenient. Despite the volume of comments here, the number of users affected was only a small percentage of our overall user base. And every customer matters to Photobucket.

We truly appreciate your patience and thank you for choosing Photobucket.

If you have any specific questions, please email us at pbfeedback@photobucket.com.

Some albums temporarily unavailable

One of our master filesystems had a disk fail. We do have raid so no data is lost, however it was slowing things down to the point where everyone was effected.

We have taken the albums on this volume offline to speed things up. It should be finished within an hour.

Sorry

Alex

Update 3:30 mst (82% rebuilt) so expect within the 1/2 hour

Update 4:00 mst - DONE! Sorry about that :( All is back to normal

Little issue early Wednesday morning

Our network provider was doing a non service affecting maintenance at 4am when things went south. They had both their engineers and the NOC involved, things were resolved as quickly as possible.

The maintenance was to add a redundant supervisor card (or the brain of a Cisco Router) to ensure future uptime and availability. Ironically it caused an outage in doing so, sorry.

-alex