Category Archives: Help & Support

Get Up-to-Speed on Photobucket with Video Tutorials

In an effort to help both our new and loyal customers settle in to the all-new Photobucket, we recently launched a collection of short videos that provide easy-to-digest tips and tricks to enjoy the new site.

To give you an idea of the topics we cover in the library, here are the latest “Quick Tips” available for viewing:

Whether you’re a newbie or a pro looking to brush up on your technique, we’ll show you how to manage basic – yet essential – site features and capabilities. Other “how-to” topics explored include episodes focused on basic photo uploading to your account, logging in, quick navigation and user settings. There is also this handy video, which shows users around the new and improved Photobucket photo editor.

With a little guidance and knowledge under your belt, we’re confident that the all-new Photobucket will be the one site you need to do everything you want with your photos and videos.

We will continue to update regularly with additional tutorials for getting up-to-speed on all the site has to offer so you can quickly and easily transition to the best Photobucket experience yet.  Is there anything in particular that you would like to see a tutorial for?  Leave a comment below to let us know!

Happy Exploring!

Updated Scoop on the Latest Updates to the All-New Photobucket!

February 7, 2012 update: As we mentioned in our recent blog post, we’ve been hard at work releasing features and making improvements on the new site (thanks for your feedback – and keep it coming!). We’re excited to announce the first two updates related to linking and editing:

First, the linking news: Easier link copying is now ready. Yes, you asked, and we listened – easy linking mode is now available via the all-new Photobucket user experience.

What does that mean? Well, we will be offering the same easy access to links (direct, email & IM, HTML, and IMG) as historically available on our original Photobucket site – only this time it’s quicker and easier to do.

In your User Settings, under the Album tab, you will find an option to turn on Easy Linking Mode. Enabling it will display the codes below the thumbnails in your albums for easy copying and linking of your photos. Simply double click the code and either right click on your mouse and copy or press Ctrl+C after the code is highlighted, then paste as you please.

Second, the editing news: An improved editor is now available. That’s right, we’ve unveiled an improved editor, which will be easier for editors of all levels to use, on the all-new Photobucket.

Please note: The old editor is no longer available on the original site, so now is the perfect time to make the switch if you haven’t already!

Spoofing Email Scam Notification

It has come to our attention that some Photobucket users are receiving the following spoof email:

Subject: photobucket.com Account- Closure
From: "photobucket@admn" <photobucket.gm.admn@gmail.com>

Thank you for using the internet top medium for photo sharing.

After looking into the situation it appears  your photobucket account
is in danger of being closed
permanently, to prevent this action please reply

to this email as soon as possible  with the following

* Account  name
* Account password
* First and Surname

We do regret the frustration that this may cause but in order to
restore and/or maintain account status we have to be able to verify
evidence of them from our records.

We thank you for your patience while this issue is being handled.

Should you require further assistance, please submit another help
request the next time you are online. We hope you continue to enjoy
your experience with photobucket

For any further  questions, please refer to our site at
http://pic.pbsrc.com/help/PhotobucketHelp.htm

Regards
Server Master Richard
Customer Services
Fox Interactive Media, Inc

Under no circumstances should you email your login information to this address. No one at Photobucket will ask you for your username & password from an email such as this.

If you have any questions or concerns, please email support@photobucket.com.

Thanks,

The Photobucket Team

Problems with uploading using Flash?

Hi there Photobucket fans:

We've learned there is an issue with Adobe's latest version of Flash, which is incompatible with our flash-based uploader.  Adobe is aware of the problem, as it has affected some functionality on other websites as well.

If you're having problems, please try the bulk uploader for images:

http://pic.pbsrc.com/help/Content/Upload/BulkUploader.htm

You may also try uploading images or videos via email:

http://pic.pbsrc.com/help/Content/Upload/EmailPIN.htm

We are sorry for any inconvenience and thank you for your patience.

Photobucket’s New Online Help

 We appreciate your support and always want to make your experience on Photobucket the best it can be. We recently re-designed our help so it’s easier to find answers quickly. Whether you are looking for instructions about a new feature or want to learn more about all the stuff you can do on Photobucket, our online help will guide you along the way.   Check it out!

**Please view our help section for any questions.  If your questions are not answered, send us an email. Pro users: pro@photobucket.com and Free users: support@photobucket.com.**

 

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If the help doesn't answer your question, please send us an email. Pro users: pro@photobucket.com and Free users: support@photobucket.com.