Hardware Issue Update

Posted by on Apr 18, 2011 in System Maintenance | No Comments

Hello Photobucket Users,

Weโ€™ve worked through the weekend with our infrastructure vendors on the issue thatโ€™s still affecting some of our users. Despite the many layers of redundancy that Photobucket utilizes in our data centers, we experienced a rare multiple hardware failure.

The probability of such an event is extremely rare (1 in 1 billion).  Since it is so rare, we have had a difficult time estimating a resolution.  We should have a resolution or at least a better timeline for resolving the issue by tomorrow (4/19/11) or Wednesday (4/20/11). At that time, we will post here, as well as our Facebook page and on Twitter.

We do understand your frustrations and there is a large team of Photobucket employees, consultants and vendors working hard day and night to resolve this issue as quickly as possible.

Yours,

Jim Goss

VP of Operations

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