Hardware Issue Update

Posted by on Apr 18, 2011 in System Maintenance | No Comments

Hello Photobucket Users,

We’ve worked through the weekend with our infrastructure vendors on the issue that’s still affecting some of our users. Despite the many layers of redundancy that Photobucket utilizes in our data centers, we experienced a rare multiple hardware failure.

The probability of such an event is extremely rare (1 in 1 billion).  Since it is so rare, we have had a difficult time estimating a resolution.  We should have a resolution or at least a better timeline for resolving the issue by tomorrow (4/19/11) or Wednesday (4/20/11). At that time, we will post here, as well as our Facebook page and on Twitter.

We do understand your frustrations and there is a large team of Photobucket employees, consultants and vendors working hard day and night to resolve this issue as quickly as possible.

Yours,

Jim Goss

VP of Operations

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