48 Comments

  1. Rick Bergsma
    July 17, 2015

    what happened to my photobucket ? I think I’m logged in but I only see a blank page .

    • Hannah
      July 17, 2015

      Hello Rick,

      If you are still experiencing this issue, please contact our support team at http://bit.ly/1u49uw3 so that we can help you access your account.

  2. Holley
    July 10, 2015

    Hello, I made an account back in 2006 when I was nine years old as a place to host my drawings. I’ve found where some were posted and, ya know, they’re blank because they’re from an inactive account. These are very important from an artistic standpoint and I need to get a hold of them again! I left-clicked to see what user that were on, and it said Holley771. This account hasn’t been accessed since probably 2007, though. I also used bogus information. A search produced no results, and attempts to recover said the account was invalid. It’s like my account never existed! Help! I still have the original email, but that’s all I’ve got. Please help me find these important memories…

    • Hannah
      July 13, 2015

      Hello Holley,

      We would be happy to assist you in accessing your old account. Please contact our support team at http://bit.ly/1u49uw3 so that we can personally help you. Thank you!

  3. tasha
    July 1, 2015

    Hello I’m trying to reset my password but it keeps saying the link expired. Could it be because I sent the reset email numourous times and couldn’t get to the email?

    • Hannah
      July 2, 2015

      Hello Tasha,

      We would be happy to help you in resetting your password. Please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you in and find out what the problem is.

  4. Kimberly
    June 18, 2015

    Please help me, I’ve been trying to figure my passwords out for years, my heart is aching knowing I can’t access those pics =(

    • Hannah
      June 18, 2015

      Hello Kimberly,

      We would be happy to help you! Please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you in accessing your old account.

  5. Brandon
    June 10, 2015

    I was able to log into my old account, but where did all my pictures and albums go?
    I see that it says Your Bucket (150) but I can’t seem to find any of my albums or pictures. It’s like my account is here but it’s empty.

    • Hannah
      June 16, 2015

      Hello Brandon,

      We would be happy to help you recover your photos. Please contact our support team at http://bit.ly/1u49uw3 so that we can more personally assist you. Thank you!

  6. Elaine
    June 8, 2015

    What if I haven’t logged on in years? I remember my two user names but don’t have access to the email associated with the accounts. I have thousands of picture of my only child. These are the only photos due to a break in ( they were save on a flash drive) I spoke to someone and they said my accounts may have been deleted. Is there anything that can be done!? I’m desperate!

    • Hannah
      June 16, 2015

      Hello Elaine,

      We would love to help you try and access your photos! We will need you to contact our support team at http://bit.ly/1u49uw3 to see if it will be possible to access your account. Please submit a request and a member of our support team will be with you as soon as possible.

  7. Emily Marquez
    May 29, 2015

    It’s been more than 2 (2007) years since I have used photobucket and I don’t remember my user name, password or email. Could someone possibly help me recover my account? The time I opened it I lived in Germany and I have tons and tons of memories that I would like to gain back. Could someone please make this possible? Thanks

    • Hannah
      June 16, 2015

      Hello Emily,

      We would be happy to help you! Please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you in accessing your old account.

  8. Phuc
    May 23, 2015

    why account of my is account has been deactivied ? not have

    • Hannah
      June 16, 2015

      Hello,

      We apologize for this inconvenience. Please contact our support team at http://bit.ly/1u49uw3 so that we can assist you further. Thank you!

  9. Angelica Then
    May 4, 2015

    How many years back can you go to recover a very very old account?

    • Hannah
      May 5, 2015

      Hello Angelica,

      Account recovery varies with each user. Please contact our support team at http://bit.ly/1u49uw3 so that we can assist you further in accessing your account!

  10. zainab
    April 26, 2015

    hi is there any way to recover accidentally deleted photos and videos from photo bucket. please help

    • Hannah
      April 27, 2015

      Hi there!

      Please contact our support team at http://bit.ly/1u49uw3 so we can assist you personally with your account. Thank you!

  11. Jasmine
    April 25, 2015

    I have been trying very hard to get into some of my old photobuckets i have pictures of a sister who passed away i habe left emails searched for my emails everything please please help me I am desperate no one has given me any help

  12. Liley
    April 21, 2015

    I used to have a photobucket account and it was the old version kind. I believe I created one in 2007 or 2008. I think I still remember my password and username. I try logging in but it didn’t say anything like incorrect username or password. It just refreshes the page and my boxes that I filled in are blank. Is there anyway I can log in to my account? I have old photos in there and they mean everything to me.

    • Hannah Moorhead
      April 22, 2015

      Hello Liley,

      We would love to help you access your old account! Please contact our support team at http://bit.ly/1u49uw3 so that we can personally assist you. Thank you!

  13. Lulu
    April 10, 2015

    I used to use photobucket about 3-5 years ago and I forgot my password. I cant access the email I used and knowing me I used bogus info so the “cant access email” button on your forgot password support page doesn’t work for me. Is there any other way I can try to access my account?

    • Hannah Moorhead
      April 13, 2015

      Hello Lulu,

      We would love to help you access your old account! Please contact our support team at http://bit.ly/1u49uw3 so that we can help you more personally.

  14. Carrie
    March 31, 2015

    I’m very upset. I uploaded my photos to photobucket a few years ago; but I’m unsure of what my account is. I still have the app- but I do not know how to download my photos back onto my phone. When I try to load it on my phone- it does not properly load the photos. Hopefully you can help? I understand if you can’t. :/

    • Hannah Moorhead
      April 1, 2015

      Hello Carrie,

      We would be happy to help! Please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you in getting your photos. Thank you!

  15. Mark
    March 25, 2015

    Hello GoodDay. Help me to access my account, because I want to delete my public photos. While entering the “I can’t access the email I signed up with.” still they want an email address but i really forgot because that was years ago. What to do now?? I urgently need your help.

    • Hannah Moorhead
      March 25, 2015

      Hello Mark,

      We are happy to help you further in accessing your account. To better assist you, please contact our support team at http://bit.ly/1u49uw3 with your issue so that we can locate your account information.

  16. Lauren
    March 17, 2015

    I managed to recover my old account but it says my photos are archived. When I try to log in and ‘unarchive’ them it states the process is taking longer than usual and check back later. I am still not able to retrieve my pictures… Help!

    • Hannah Moorhead
      March 17, 2015

      Hello Lauren,

      If you have tried back and are still unable to retrieve your archived photos, please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you. Thank you!

      • lauren
        March 17, 2015

        I have tried multiple times to check again. i emailed the support team, just waiting on a response. Hope it is possible to recover them. It shows I have over 350 pictures and I cant see any of them yet.

  17. MALIA HA'O
    March 12, 2015

    -HAY
    I HAVE MADE SEVERAL ATTEMPTS AT CONTACTING CUSTOMER SERVICE, USING HELP/REF. PAGES & I HAVE GOTTEN NOWHERE 🙁 I CANT ACCESS MY ACCOUNT. THE EMAIL I OPENED IT WITH HAS NOT BEEN USED IN AGES 🙁 I GOT A NEW PHONE & MANAGED TO SAVE MY LINK SO I AM ABLE TO SEND/UPLOAD MY PIX…JUST CANT GET INTO MY ACCOUNT…IS THERE ANYTHING I CAN DO? I REALLY WOULD HATE TO HAVE LOST ABOUT 10 YEARS WORTH OF PIX 🙁
    -THANKS

    • Hannah Moorhead
      March 16, 2015

      Hello Malia,

      We apologize for any inconvenience this has caused you! We would be happy to take care of this issue for you as soon as possible. Will you provide us the email address you used to reach us so that we can locate your request? We were not able to locate a request with the email address you used to post your previous comment with.

  18. Myrhh Angel
    March 12, 2015

    Hi. I didnt open my account for quite some time. And now that I am trying to access my account.. it wasnt opening.
    I just sent a mail to the support team requesting for my account to be activated again. Thank you.

    • Hannah Moorhead
      March 12, 2015

      Hello Myrhh,

      Thank you for contacting our support team. A Customer Support Specialist will be in contact with you as soon as possible. Let us know if you have any other issues. Thank you!

      • Myrhh Angel
        March 13, 2015

        Thank you for the quick reply. I will really wait for it to be resolved. Thank you again. Good day!

  19. Yam
    February 26, 2015

    ive sent so many emails to http://bit.ly/1u49uw3 and i do not get response. I just wanted my account to be deleted very soon. Thanks.

    • Hannah Moorhead
      March 5, 2015

      Hello,

      We have received your request and a member of our support team has been in contact with you. Please let us know if you have any further questions or issues. Thank you!

  20. Mc
    February 25, 2015

    I tried emailing photobucket@support.com but they have not replied back to me yet. I would really like to access my account!!

    • Hannah Moorhead
      March 5, 2015

      Hello,

      Our records indicate that your request was closed about a week ago. Please let us know if you are still having any issues. Thank you!

  21. Mike
    February 22, 2015

    I know my email and password, but because I have not logged in, in a long time it tells me that I need to reactivate my account. How do i do that?

  22. CHRYSE
    February 21, 2015

    HELLO, MY ACCOUNT WAS JUST HACKED AGAIN WITHIN TWO MONTHS! I JUST RECEIVED AN EMAIL SAYING MY EMAIL ADDRESS WAS SUCCESSFULLY CHANGED ON MY PHOTOBUCKET ACCOUNT. I NEVER REQUESTED THAT! THIS IS THE SECOND TIME SINCE JAN. I HAVE SENT SEVERAL EMAILS TO THE PHOTOBUCKET SUPPORT EMAIL AND ALL I AM GETTING IS AN AUTOMATIC EMAIL BACK. I ANSWERED EVERY QUESTION TO RECOVER MY ACCOUNT IN JAN AND I NEED HELP AGAIN. I WAS 14 WHEN I MADE THIS ACCOUNT SO I DON’T REMEMBER WHAT NAME, DOB, ETC I PUT ON THE ACCOUNT. YOU GUYS WERE ABLE TO RECOVER IT BY RESETTING MY EMAIL AND PASSWORD. PLEASE HELP ME DO THIS AGAIN! IF THIS IS THE SECOND TIME THEN I’M SCARED ITS GOING TO HAPPEN A THIRD.

    • Hannah Moorhead
      February 23, 2015

      Hello Chryse,

      We apologize for any inconvenience this has caused you. We have looked up your request, and our records show that a member of our support team responded to you last Saturday. Please stay in contact with us via email so that we can take care of this as soon as possible. Thank you.

  23. parveen
    February 21, 2015

    I know my username and my password. This has not changed but I cannot log in as my account has been inactive for a few years and I wish to re-activate my account. I have NOT changed my password, email address now username.

    • Hannah Moorhead
      February 23, 2015

      Hello Parveen,

      Please contact our support team at http://bit.ly/1u49uw3 so that we can assist you further in recovering your account. Thank you.

  24. Ryan V
    February 17, 2015

    Sent a email to photobucket support!