183 Comments

  1. justin
    February 6, 2014

    I don’t have my password to photo bucket anymore and my old email I cancled how can I recover it.

    Reply
  2. Tatiana C
    February 7, 2014

    I’m still trying to access my old photobucket, I know my username I just can’t remember the password. But I don’t remember the email address to rest my password? Help please :(

    Reply
  3. Jacquelyn
    May 5, 2014

    I sent an email & I pray to god it works. It’s super old pictures. I haven’t accessed the account since about 2009-2010. What are my chances of you still having my photos?

    Reply
  4. brooke szabo
    June 18, 2014

    Hi! im trying to access an old photobucket account and i cant remember any of the information including my old email adress, this was about 8 years ago! i put in every possible thing i could and it keeps telling me they cant recover my account, is there anything else i can do

    Reply
    • Hannah Moorhead
      June 19, 2014

      Hello Brooke,

      Please email support@photobucket.com for further assistance regarding account access.

      Reply
    • Christine Nash
      May 15, 2015

      Good morning. I filled in the help information for photobucket and one small account came up. However, I had a paid account (I think) that had many more images and important pictures to me. I think I may have been mightymomma, or megamomma, or mommighty, or CNash. I was not CSolomon (that is 2nd account.) Birthday Aug. 26, 1966, maybe csnash@manywires.com or cnash@dwightandlisa.com or nash.christine@gmail.com. I also used the name simplystitching. It may be under that one. Please help!! Christine

      Reply
      • Hannah
        May 18, 2015

        Hello Christine,

        In order to help you recover you old Photobucket account, please contact our support team at support@photobucket.com — if you have already done this, a member of our support team will be in contact with you as soon as possible. Please look for our response so that we can further assist you in accessing your old photos! Thank you.

        Reply
  5. Mayra Amigon
    June 22, 2014

    I keep clicking on the link you gave to Justin, because I also have cancelled my old email, but all it does is ask me to reset my password which i dont know and i can’t geta new one because the password you’s have on file is cancelled. What can i do?

    Reply
  6. lexi
    July 7, 2014

    What is the link for the old photobucket because everyone
    Every time I try it brings me to the new photobucket that I don’t remember? And when I go to edit my photos it calls it photo editor and it just doesn’t look the same as it used to…?

    Reply
  7. Elissa
    July 13, 2014

    How do I get my old pictures back?!

    Reply
  8. Viani
    July 15, 2014

    I can’t log in at all! I don’t even remember the email I registered with I need to delete my account please help me get in.

    Reply
  9. Paige Kuhn
    July 20, 2014

    My old account isnt there I tried to login and i ended up registering a new account. I had about 1000 pictures on here and I really need to get them back.

    Reply
  10. gurnez
    July 22, 2014

    I knw my pasword I forgot email adress

    Reply
  11. Gaojay
    August 4, 2014

    Hi I know my user name but forgot my password and the email address I sign up with I don’t remeber also. I have try putting my name birth date etc but it kept saying it won’t allow me to update or something. I need my pictures. Help me!!

    Reply
  12. CatK
    August 9, 2014

    I attempted to reset my password. I know the account name and email associated with it, and the website said it sent an email to me with password reset instructions. I have not received any emails. Help?

    Reply
  13. kaitlin
    August 11, 2014

    I don’t know if you can help me but I am in the worse situation possible. I made my account at 14 or 15 and used a fake birthdate etc because I didnt want anyone to have my personal details and used an email address that I made up. So now I am stuck with this silly 15 years olds profille that all my future employers have access to and I don’t think I realised that anyone that googled me would have access to these photos. Please help, I cant delete this profile and i’m frekaing out because the support team only send you robot automatic replies on the website and there are no contact numbers.

    Kaitlin.

    Reply
  14. Daisy Harvey
    August 14, 2014

    I cant gain access to my account, the username and email address i’m fairly sure I used is not working when I try to recover my account. Any other suggestions?

    Reply
  15. Meagan
    August 16, 2014

    I signed in to an old Photobucket account but all my photos are gone. What happened?

    Reply
  16. Selvi Vusanjin
    August 18, 2014

    Hi. My photobucket account was created years ago and it is suppose to be a private album which it states. But When I search my name photos from my album appear and link to Photobucket. I do remember my Username but do not know nor have access to the email address I used to create the account. I’ve emailed Photobucket last week and again this morning about this and obtaining access to my Album and still no response. How long before a response? Thank you.

    Reply
    • Hannah Moorhead
      August 18, 2014

      Hello Selvi,

      We have found your email and will be responding shortly. Thank you for your patience.

      Reply
  17. Cai
    August 22, 2014

    Hi,

    I have not used photobucket for 10 years or more and when I searched my name, I found out old pictures which are uploaded for public viewing. I could not recall that I have made public any albums but remembered that my email got hacked many times. I decided to deactivate the account more than a week ago. The account is now canceled but the photos are still online and can be viewed by public. I sent email to photobucket support but no response. Could you please assist me on this as the account is deactivated, I can no longer access that photobucket account. Thank you!

    Reply
    • Hannah Moorhead
      August 25, 2014

      Hello Cai,

      We are happy to asset you. A member of our support team contacted you last Friday at cai.canila@yahoo.com — Please let us know if we can help in any other way.

      Thanks!

      Reply
  18. Rachel
    August 22, 2014

    I can log into my photobucket but all my photos are erased can I get them back

    Reply
  19. Stephanie
    August 24, 2014

    I deleted my folder by mistake. Please tell me how can i retrieve those images

    Reply
    • Hannah Moorhead
      August 25, 2014

      Hello Stephanie,

      We are happy to look into this matter further. Please provide your preferred email address for us contact you at.

      Reply
  20. Hannah
    August 29, 2014

    I need help! i made a photo bucket account with signing up with Facebook :/ and that Facebook got deactiveted is there anyway you can Please tell me how can i retrieve those images..

    Reply
    • Hannah Moorhead
      September 2, 2014

      Hello Hannah,

      Please contact us at support.photobucket.com/hc/en-us/requests/new so we can assist you further. Thank you!

      Reply
  21. Krystal Lezotte
    September 2, 2014

    Hello,
    I am trying to access my old account.
    It was under Krystal Jones.
    I don’t remember the password or username.
    My email for the account must have been a old one and I don’t remember :(

    Reply
  22. jessica
    September 5, 2014

    There is an account with images of me on photobucket that I did not set up. The photos were stolen from my phone years ago. I’ve been trying to contact someone and I’ve sent numerous emails. I want the photos deleted immediately because they show up in Google search and it’s very embarrassing.

    Reply
    • Hannah Moorhead
      September 9, 2014

      Hello Jessica,

      We are very sorry for your frustration. We received your complaint last week. A member from our support team has contacted you asking for the link to the fraudulent account. Please send that over as soon as possible so that we can take this content down.

      Reply
  23. jessica
    September 5, 2014

    Why is no one responding to me? There are pictures of me on your website that I did not upload. I can not access the account and I would like then deleted. It’s was years ago when the photos were stolen from me. I can’t seem to get a response from anyone

    Reply
  24. Hilde
    September 6, 2014

    Hi. My ex created an account using my details where he is loading naked pictures of me. I need to get these photos off ASAP as they are public for all to see. Can you please help me take them off.

    Reply
  25. jessica
    September 6, 2014

    Why are my messages not posting?

    Reply
  26. Jessica
    September 7, 2014

    Is there a contact number where I can speak with someone directly about my problem? because I’m getting no response from my emails to you.

    Reply
    • Ishiaria
      November 4, 2014

      Hi there,
      I have been trying to contact you guys for the past two weeks, I have had automated replies, and now one email saying my requests were merged into one and with a number after it: #2044134 “Photobucket Account Recovery”.
      This has not helped me, as I have no idea how to find that number.
      My account was accidentally deleted two weeks ago and I need it back, I used it regularly even the day it was deleted. I have not forgotten my username, or email address, as has been suggested by your team.
      Please photobucket I need my account back.
      Thanks.

      Reply
      • Hannah Moorhead
        November 4, 2014

        Hello Ishiaria,

        We apologize for the frustration. Our support team has contacted you and the issue has been resolved.

        Reply
  27. cee
    September 16, 2014

    I know my email that I first signed up with my photobucket account but don’t remember my password. Well I hit the I forgot my password, I entered my email, I got the email for resetting my password and then, this pop-up thing pops up, reading, ‘Hmmm, Something didn’t click. Password reset is not currently available. Your password reset request may have expired. You can request a reset again.’ I’ve tried it about 3 times to reset it and nothing. What do I have to do?

    Reply
  28. Feven
    September 28, 2014

    Photobucket please!!!! Delete my page and my photos. This is not right what ya doing, for you to put out there to Social media to see :((( please help and do something a bout it.

    Reply
  29. Feven
    September 28, 2014

    Can you Guys delete my hole page please!!!!!!

    Reply
  30. jasmine
    October 4, 2014

    My friend just died and I have a photobucket that I need to find it. I don’t remember my old email my username or my password please help me

    Reply
  31. arleneaguirre
    October 8, 2014

    i havent logged into my account in more then 2 years is there anyway to still get it back i have so many important photos on my acount

    Reply
  32. Jessica Giommi
    October 16, 2014

    I am trying to access my old photobucket account that is attached to an email address that I can no long access. When I try to recover it with the new email it keeps telling that there is already an account attached to that email…but that isn’t possible because I just made this new email. There is no way a photobucket account can exist on it. PLEASE HELP. I really want to get my old photos back!

    Reply
  33. Danni
    October 19, 2014

    I have emailed the support team and got no response. I do not remember my email address. When I got to http://support.photobucket.com/hc/en-us/requests it says i did not enter the captcha. There is no captcha on the page. I AM BEYOND FRUSTRATED. I have photos of family members who have recently passed away and they were the only copies I had! PLEASE HELP!

    Reply
    • Hannah Moorhead
      October 20, 2014

      Hello Danni,

      We apologize that you are having difficulty accessing your account. We have searched for a request from the email address danniixo92@gmx.com but did not find one. Would you please provide the email address you wrote in with so that we can assist you further?

      Thank you.

      Reply
  34. Miranda
    October 22, 2014

    I put in for a password reset because I can’t remember it, and the email will not go threw at all. I’ve requested it over and over again and I’m just not receiving an email. Please help!!

    Reply
  35. Natalie Acosta
    October 23, 2014

    All my old photos are thumbnail size! How can I restore them? What happened?

    Reply
  36. Miranda
    October 23, 2014

    I finally received all my emails from the site about resetting my password, but they all said the time has expired. How do I receive an immediate email?

    Reply
    • Hannah Moorhead
      October 24, 2014

      Hello Miranda,

      We apologize for the frustration this has caused you. After you submit the password reset request, please check your junk or spam folder because there is a chance our reply is getting marked as “spam”. Thank you!

      Reply
  37. Germaine
    October 25, 2014

    So i was able to sign into my username and password. Im on the new photobucket but still no pictures. How do i find my old pictures?

    Reply
  38. Germaine
    October 27, 2014

    Hi,
    I remember my password and username on photobucket but have no logged on for like 2 years. I signed in and I dont know where to look for my pictures???

    Reply
  39. Chanhiesl
    November 1, 2014

    I have this really old photobucket account and I forgot the password and the email has been deleted. I filled out the form to change the email but whenever I put in a new email address, it says that the email is linked with another photobucket account. I even created an email to put in the section and it says that it is linked with a photobucket account, even though it was created less than 5 minutes ago. Can someone help me please ?

    Reply
    • Hannah Moorhead
      November 4, 2014

      Hello,

      We are happy to assist your with accessing your account, but to do so will need a request sent to our support team at http://bit.ly/1u49uw3 explaining the issue. Thank you!

      Reply
  40. Jelly
    November 1, 2014

    Hi,
    I filled out the form to put a new email address for my old photobucket so I can delete it, but everytime I put in a new email address that isn’t linked to a photobucket account, it says ‘Hmmm. Something didn’t click. Want to give it another shot? Try again now.’. I’ve tried again about 10 times and it still doesn’t work. Then for some reason, it says how the email is linked to another photobucket account when it isn’t. Can someone help me out please ? I am really frustrated.

    Reply
    • Hannah Moorhead
      November 4, 2014

      Hello there,

      We apologize for the frustration this has caused you. Please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you and get this fixed. Thank you.

      Reply
  41. Anna
    November 3, 2014

    If I delete my account will everything in my account still be visible to public or will all my photos go into archive and not be able to be found?

    Reply
  42. Spring
    November 6, 2014

    Good afternoon. I was coming to access some old photobucket accounts i had and when trying to log in, photobucket doesn’t recognize the emails. I had 3 different accounts and know each email. but when i click your link for the beta to access the old site, it brings me to the new. I know i have some pictures on there that i really would like to access in case i don’t have them on a computer anywhere. these would have been before external hard drives were readily available. What are my options to try and access these accounts?

    Reply
    • Hannah Moorhead
      November 7, 2014

      Hello Spring,

      We would like to assist you further with accessing your old accounts. Please contact our support team at http://bit.ly/1u49uw3 so that we can assist you further. Thank you.

      Reply
  43. KekVihar
    November 7, 2014

    Hello,

    I have reached out to photobucket’s support team twice this week by email to recover my account and have not received a response yet. Essentially, the email I used to create the account was deleted years ago. I have since contacted my ISP and had it reactivated. After this, I clicked on “forgot,” entered my username expecting an email from photobucket. I never received one, so I tried again (several times, actually) with the actual email address and still have not received an email to reset my password. Can someone please explain why I am not getting any help to access my account? Any assistance would be appreciated.

    Reply
    • Hannah Moorhead
      November 10, 2014

      Hello,

      We apologize for the delay in response. Our support team has reached out to you to assist you further in accessing your account.

      Reply
  44. Sean Jay
    November 12, 2014

    Hello there,

    Good day to you. How can I delete my account of which I have no longer access it. I don’t remember the username or password. The only thing I can remember is that the email that I used to have this is also been deactivated. I thought that my profile will be deleted since I haven’t opened it for year. I wish to delete is because those are just bad memories there. Everytime I search my Name that photobucket profile will come up first in the search results. Please in anyway delete my account. my profile name was sjlove3.

    Thanks and God bless

    Reply
  45. Gabriela Diaz
    November 13, 2014

    Hi, I emailed you guys yesterday, & then again today about trying to regain access to my photobucket account. I can’t remember my username or email. I have another account with you guys that I am able to get into. But I an trying to get into the account that I made around 2007. I was still using it this year, & was always logged in on my phone. My phone broke, & now I don’t remember any of my information. The majority of the pictures on there are of my baby. How long does it take for someone to reply?

    Reply
    • Hannah Moorhead
      November 17, 2014

      Hello Gabriela,

      We have received your requests and our support team will be in contact with you shortly. Thank you.

      Reply
  46. Gabriela
    November 14, 2014

    I am trying to login to my photobucket account, & I can’t remember neither my username or email registered with the account. I would appreciate if I can get some help in trying to retrive the account as the pictures on there are of my son. I was always logged in on my phone, so I never had to enter in any of that, & my phone broke & now I can’t get back in. I emailed a few days ago, & got no response. & I tried leaving a comment on here, & it never posted. I really would love if I can get some help trying to access the account.
    Thank you, photobucket.

    Reply
  47. Gabriela Diaz
    November 15, 2014

    Hi, I have been trying to leave a comment for the past few days regarding how to recover my photobucket account, & they don’t seem to be posting. I have tried emailing, & still no luck. How can I get someone to get back to me? I would really appreciate some help in trying to recover this account.
    Thanks!

    Reply
  48. guitar tuner microphone
    November 17, 2014

    Do you have any video of that? I’d like to find
    out some additional information.

    Reply
  49. se7enation
    November 17, 2014

    i know my username, password and email.
    but still can’t log in.

    please help

    Reply
  50. M Kelly
    November 18, 2014

    I am trying to upload a video to my account. It seems to be stuck & has said uploading 6 for a few days now. I can’t delete these uploads to start over.
    Any help would be appreciated.

    Reply
  51. Jessica
    November 21, 2014

    I sent a reset my password request and when I click the link and enter the new password and press reset nothing happens. is there another way to reset it?

    Reply
  52. tv_myk
    November 26, 2014

    I haven’t logged into my account more than 2 years. Is possible to recover my account?

    Reply
  53. Kirsten McConlogue
    November 26, 2014

    hi im trying to find a old account that I had on photo bucket. problem is I don’t remember exactly wat the email was that I used and I really don’t remember the password. and I don’t think I ever pu my full name on it simply cuz I was a child. my mom told me to never put my full name on the internet when I was younger. Help??

    Reply
    • Hannah Moorhead
      December 1, 2014

      Hello Kirsten,

      We may need more information to be able to recover your account. However, it’s worth a try! Please submit a request to our Support Team at http://bit.ly/1u49uw3 so we can assist you further.

      Reply
  54. Diana
    December 8, 2014

    Is there anyway I can get the password for my account instead of resetting it? I’d prefer that because I believe I used that password for accounts I’ve made on other websites and I can’t remember it.
    I still have access to the same email that was connected to my photobucket account.

    Reply
    • Hannah Moorhead
      December 10, 2014

      Hello Diana,

      Please attempt to go to the photobucket site (www.photobucket.com) then click on the top right hand corner on the “profile icon” then when you get the log in drop down there is a prompt that says “forgot?” under the username and password prompts. Click on this, and then select the “I don’t know my password” option.

      Reply
  55. katie
    December 9, 2014

    Hello,
    I have to photobucket accounts that i cant gain access to. I kind of remember my usernames but I dont know them exactly. I also dont have access to my old email accounts. Please help!

    Reply
    • katie
      December 9, 2014

      I also already emailed your support team twice and have no repsonses

      Reply
      • Hannah Moorhead
        December 9, 2014

        Hello Katie,

        Our support team collects requests in a queue so your request will be answered in the order in which it was received. We appreciate your patience and will have a member of our support team get back to you promptly!

        Reply
  56. Eli
    December 11, 2014

    I just need for my account to get DELETED I made this account back in 2008, I don’t remember the password or the email I registered with, if you all could please just delete my account I would greatly appreciate it, if I would have known that all of my personal pictures were going to be all over the Internet I would have never even used PHOTOBUCKET! I just want it Deleted that’s all..
    Thank you

    Reply
    • Hannah Moorhead
      December 15, 2014

      Hello Eli,

      We will need some further information from you in order to find your account to delete it. Please contact our support team at http://bit.ly/1u49uw3 so that we can help you further.

      Reply
    • Tiana
      January 13, 2015

      I would like mine Deleted as well. I’ve messages support@photobucket.com many times today and I know that emails dont get answered very fast but I need to hurry and delete my old account or make it private because someone is looking through them and is trying to get them and has already seen them on google. I also would have never used this if it exposed all your pictures on google if you didnt make it private. It’s been two years since I’ve used it and all I know is my username. I need help recovering it or deleting it quicly. By tomorrow! Please help me!!!!!

      Reply
      • Hannah Moorhead
        January 13, 2015

        Hello Tiana,

        We received your support request at 7:40am and have replied. Please check your email and reply back so that we can assist you further.

        Reply
  57. elai
    December 12, 2014

    I want to permanently delete my photobucket which contain some pictures I NO LONGER WANT EXISTING on the internet. I already tried contacting the support desk and keeps asking me questions about “what was my old email” “whats the last password” “security questions” which I do not remember because it’s been more than 3 years since I used that account. How can I delete my account please!? Urgent request!

    Reply
    • Hannah Moorhead
      December 15, 2014

      Hello Elai,

      Please respond to the support emails you received so that we can assist your further. We will need more information in order to find your account.

      Reply
  58. Trung Le Anh
    December 19, 2014

    Hi photobucket,

    Today i sent you an email to tell you the problem with my account. Currently, I do not know why my account is locked, In this morning, when i am signning in, i have an alert that my password is wrong, however i do not change the pw and last night I still can singed in. I have an alert “Error, the user account with username caigivay is currently under maintenance. Please contact support or try again later”. Please help me.

    Thanks and best regards.

    Reply
  59. Mark
    December 26, 2014

    Hi,
    I logged in to my photobucket account for the first time for some time today and see that the look has changed and although my albums are still there, all the comments seem to have gone?
    I hope there is a way to get them back because I uploaded a large collection of old family photos and my elderly uncle spent a couple of days adding comments to them explaining who all the people were and now all of this information has vanished!

    Reply
    • Hannah Moorhead
      January 2, 2015

      Hello Mark,

      Over the past year we have made some changes to the Photobucket site, and certain features that were not being used by the majority of users (such as comments) are no longer available. We apologize for any inconvenience this has caused you.

      Reply
  60. Bettyboo
    December 26, 2014

    Hi,

    I’m wondering if it is possible to reactivate an account I had deleted years ago?

    Thank you

    Reply
  61. Chryse
    January 5, 2015

    My photo bucket account was hacked. I received an email saying my email was changed and I never authorized it! Now when I try to log in to my account it shows me the password reset was sent to some email address I’ve never heard of. I sent 3 emails already and I’m freaking out and don’t know what to do! Please help me I have over 1500 pictures in my account. How long until a response?

    Reply
    • Hannah Moorhead
      January 5, 2015

      Hello Chryse,

      We are so sorry to hear you are experiencing this issue. If you have already contacted our support team, a Support Specialist will be in contact with you shortly. You may also contact abuse@photobucket.com with any issue of unauthorized activity with your account.

      Reply
  62. Callum
    January 5, 2015

    How can I get some help trying to recover an old account? I’ve tried countless times using the web forms and nobody ever gets back to me. Completely ignored every time I try.

    My account was full of screenshots of microsoft flight sim (so nothing that broke rules???) and was deleted by photobucket without warning a few years ago.

    Reply
    • Hannah Moorhead
      January 5, 2015

      Hello Callum,

      In order to see if your account can be recovered, we will need you to submit a request with our support team at http://bit.ly/1u49uw3 so that we can more personally assist you.

      Reply
  63. Lacey crowe
    January 5, 2015

    Hello there I had a photo bucket years ago and I can’t remember my password or email or user can u help

    Reply
    • Hannah Moorhead
      January 6, 2015

      Hello Lacey,

      In order to see if your account can be recovered, we will need you to submit a request with our support team at http://bit.ly/1u49uw3 so that we can more personally assist you.

      Reply
  64. Chryse
    January 5, 2015

    I just sent them an email. Would I be able to talk to someone directly on the phone? I need my account information as soon as possible.

    Reply
    • Hannah Moorhead
      January 6, 2015

      Hello Chryse,

      Photobucket support inquiries are all handled via email as we do not offer phone support. All inquires are collected in a queue which our support team answers in order of which they are received. We appreciate your patience and a Support Specialist will be with you as soon as possible.

      Reply
  65. Callum
    January 6, 2015

    Thanks for that Hannah, but as Ive said nobody ever gets back to me. I have support requests and emails dating back nearly two years, all of which have gone un-replied. Any other suggestions?

    Reply
    • Hannah Moorhead
      January 6, 2015

      Good morning Callum,

      Our tickets are collected in a queue, so the support team answers them in the order they were received. Although there is sometimes a delay with large volumes of support tickets, a Support Specialist should be in contact with you. We can look up your email address to find your ticket and make sure it gets taken care of. Was callumrichardson@msn.com the address you sent your request in with?

      Reply
  66. Chryse
    January 6, 2015

    Okay so I just sent another email I need this taken care of as soon as possible. I don’t know if my pictures have been erased or what’s going on. can someone contact me today?

    Reply
  67. Lakin
    January 8, 2015

    I can’t access my old account because i cannot remember my password for the life of me. I did however get access to my email that I signed up with. So I sent the password resent, but I’m not getting anything in my inbox?? I’ve re sent it probably 20 times now. It’s saying that there is an account under that email address. I’m so confused and want this so bad. Help??

    Reply
  68. Madii
    January 11, 2015

    I had an old account, and it was deactivated and all my photos were saved to the archive due to inactivity. I just logged in (because i do still have the info) and it told me if i’d like to reactivated and un-archive my pictures, to email with my username. I keep getting the automatic response from your “robot” or whatever it is, and I do not get real replies with my answer! If you have the option to un-archive my old photos and get my account restored, why wont it work? please help me! i have my username and password still, and I have send the email plenty of times.

    Reply
    • Hannah Moorhead
      January 12, 2015

      Hello Madii,

      All troubleshooting goes through our support team. If you have already submitted a request to http://bit.ly/1u49uw3 please be sure to respond to the initial “robotic response” so that we can further assist you. If you have already responded and are waiting for a reply, please provide your email address so we can look up your ticket and have someone respond personally. Thank you.

      Reply
  69. pamala
    January 15, 2015

    I Know my password and email address. I don’t know my username?when I log in it tells me my account has been deactivated. is it possible to retrieve my account? And If so how would I go about that? I’ve already emailed your support team.

    Reply
    • Hannah Moorhead
      January 19, 2015

      Hello Pamala,

      The way to go about recovering your account is to contact our support team so that we can assist you personally. Since you have already done that, you will receive a response shortly. Thank you.

      Reply
  70. Danny
    January 20, 2015

    Hi, ive sent many messages to reactivate my account so i can see my old pictures. I havent gotten any response exept for a autoresponse. I know my username and password. It says my photos are archived, please help i need my old photos. There is very important photos in there.

    Reply
    • Hannah Moorhead
      January 21, 2015

      Hello Danny,

      The only way to assist you personally is through a support ticket. Please respond to the automated email you received so that a member of our support team can further assist you. Thank you.

      Reply
      • Remyjer51
        February 2, 2015

        I have the same problem as the poster above, and replying to the automated email didn’t work.

        Reply
        • Hannah Moorhead
          February 3, 2015

          Hello,

          You may experience a delay in response depending on our daily ticket volumes. Have you since received a reply? If not, we would be happy to locate your request and make sure it gets taken care of.

          Reply
          • Remyjer51
            February 3, 2015

            No, I still have not received a reply. The first time I responded to the automated email was Jan 31. And I have checked my spam folder to make sure that nothing went in there.

          • Hannah Moorhead
            February 5, 2015

            Good morning,

            Our support team has located your request and reported that as of 2pm yesterday the issue has been resolved. If you have any other questions or issues please let us know!

  71. Remyjer51
    February 2, 2015

    When I logged in I saw a message saying all my photos have been archived for safekeeping and that I should write to the support email to get them back. However, when I did that I only got an automated response from a robot that assumed I didn’t have access to my account. I have access, I want my photos back. It said I could reply for more help, but that only resulted in another bot response. I tried a help link I found on this blog and filled out the form, but still no luck. I’m not sure why the site message makes it sound like retrieving photos from the archive is an easy thing when it clearly isn’t.

    Reply
  72. Joseph
    February 4, 2015

    I’m on the support page and I’m trying to click on the “I Can’t Access the Email” button but it is grey’d out.. any help please?

    Reply
  73. Anabel D.
    February 9, 2015

    Hello,

    I did everything asked to reactivate my old photobucket account. I updated my email address b/c the one I used to sign up with years ago is no longer active, I know my user name and my password, but when I log in I keep getting the same message:

    ” Because your account has been inactive for so long, we’ve safely stored your photos in the archive. If you’d like to get your account re-activated, please contact the Photobucket Support Team at support@photobucket.com.”

    I’ve emailed this support account multiple times but I just keep getting autmoated replies redirecting to the steps I’ve already taken. The email states if I still need help to reply to the email and I do but I do not get a response back. Am I missing something? Can somebody help me? I would like to recover my old pictures.

    Thanks!

    Reply
    • Hannah Moorhead
      February 9, 2015

      Hello Anabel,

      We are happy to help you retrieve your archived content. Our Support Team responds to requests in the order they were received so you may experience a delay in the time you submit a request to the time you receive a response. If you provide us with the email address you used to submit a support request, we would be happy to locate your request for you and make sure we have a member response as soon as possible.

      Reply
  74. Amber Taylor
    February 11, 2015

    Hi,
    I have problem with access in photobucket.. I did enter my username and password, and it says that I been not on longer so they put my photo in safekeeping.. and email to support to ask for reactive my account, but problem is my old email is gone, I have no way to access my email.. I want to change my email.. I did email them and i get is robot respond.. it gets annoying.. please let me have my pictures back.. my account been start up about between 2009 to 2011..

    Reply
    • Hannah Moorhead
      February 11, 2015

      Hello Amber,

      The best way to help you will be through a support request. If you have already submitted one, a member of our support team will be with you as soon as possible. If you have not, please contact our support team at http://bit.ly/1u49uw3 so that we may assist you further. Thank you!

      Reply
  75. Nadeen
    February 11, 2015

    Hey, all my old pictures from 2009 up until 2013 are deleted!! what can i do to get them back?

    Reply
  76. Ryan V
    February 17, 2015

    Sent a email to photobucket support!

    Reply
  77. parveen
    February 21, 2015

    I know my username and my password. This has not changed but I cannot log in as my account has been inactive for a few years and I wish to re-activate my account. I have NOT changed my password, email address now username.

    Reply
  78. CHRYSE
    February 21, 2015

    HELLO, MY ACCOUNT WAS JUST HACKED AGAIN WITHIN TWO MONTHS! I JUST RECEIVED AN EMAIL SAYING MY EMAIL ADDRESS WAS SUCCESSFULLY CHANGED ON MY PHOTOBUCKET ACCOUNT. I NEVER REQUESTED THAT! THIS IS THE SECOND TIME SINCE JAN. I HAVE SENT SEVERAL EMAILS TO THE PHOTOBUCKET SUPPORT EMAIL AND ALL I AM GETTING IS AN AUTOMATIC EMAIL BACK. I ANSWERED EVERY QUESTION TO RECOVER MY ACCOUNT IN JAN AND I NEED HELP AGAIN. I WAS 14 WHEN I MADE THIS ACCOUNT SO I DON’T REMEMBER WHAT NAME, DOB, ETC I PUT ON THE ACCOUNT. YOU GUYS WERE ABLE TO RECOVER IT BY RESETTING MY EMAIL AND PASSWORD. PLEASE HELP ME DO THIS AGAIN! IF THIS IS THE SECOND TIME THEN I’M SCARED ITS GOING TO HAPPEN A THIRD.

    Reply
    • Hannah Moorhead
      February 23, 2015

      Hello Chryse,

      We apologize for any inconvenience this has caused you. We have looked up your request, and our records show that a member of our support team responded to you last Saturday. Please stay in contact with us via email so that we can take care of this as soon as possible. Thank you.

      Reply
  79. Mike
    February 22, 2015

    I know my email and password, but because I have not logged in, in a long time it tells me that I need to reactivate my account. How do i do that?

    Reply
  80. Mc
    February 25, 2015

    I tried emailing photobucket@support.com but they have not replied back to me yet. I would really like to access my account!!

    Reply
    • Hannah Moorhead
      March 5, 2015

      Hello,

      Our records indicate that your request was closed about a week ago. Please let us know if you are still having any issues. Thank you!

      Reply
  81. Yam
    February 26, 2015

    ive sent so many emails to http://bit.ly/1u49uw3 and i do not get response. I just wanted my account to be deleted very soon. Thanks.

    Reply
    • Hannah Moorhead
      March 5, 2015

      Hello,

      We have received your request and a member of our support team has been in contact with you. Please let us know if you have any further questions or issues. Thank you!

      Reply
  82. Myrhh Angel
    March 12, 2015

    Hi. I didnt open my account for quite some time. And now that I am trying to access my account.. it wasnt opening.
    I just sent a mail to the support team requesting for my account to be activated again. Thank you.

    Reply
    • Hannah Moorhead
      March 12, 2015

      Hello Myrhh,

      Thank you for contacting our support team. A Customer Support Specialist will be in contact with you as soon as possible. Let us know if you have any other issues. Thank you!

      Reply
      • Myrhh Angel
        March 13, 2015

        Thank you for the quick reply. I will really wait for it to be resolved. Thank you again. Good day!

        Reply
  83. MALIA HA'O
    March 12, 2015

    -HAY
    I HAVE MADE SEVERAL ATTEMPTS AT CONTACTING CUSTOMER SERVICE, USING HELP/REF. PAGES & I HAVE GOTTEN NOWHERE :( I CANT ACCESS MY ACCOUNT. THE EMAIL I OPENED IT WITH HAS NOT BEEN USED IN AGES :( I GOT A NEW PHONE & MANAGED TO SAVE MY LINK SO I AM ABLE TO SEND/UPLOAD MY PIX…JUST CANT GET INTO MY ACCOUNT…IS THERE ANYTHING I CAN DO? I REALLY WOULD HATE TO HAVE LOST ABOUT 10 YEARS WORTH OF PIX :(
    -THANKS

    Reply
    • Hannah Moorhead
      March 16, 2015

      Hello Malia,

      We apologize for any inconvenience this has caused you! We would be happy to take care of this issue for you as soon as possible. Will you provide us the email address you used to reach us so that we can locate your request? We were not able to locate a request with the email address you used to post your previous comment with.

      Reply
  84. Lauren
    March 17, 2015

    I managed to recover my old account but it says my photos are archived. When I try to log in and ‘unarchive’ them it states the process is taking longer than usual and check back later. I am still not able to retrieve my pictures… Help!

    Reply
    • Hannah Moorhead
      March 17, 2015

      Hello Lauren,

      If you have tried back and are still unable to retrieve your archived photos, please contact our support team at http://bit.ly/1u49uw3 so that we can further assist you. Thank you!

      Reply
      • lauren
        March 17, 2015

        I have tried multiple times to check again. i emailed the support team, just waiting on a response. Hope it is possible to recover them. It shows I have over 350 pictures and I cant see any of them yet.

        Reply
  85. Mark
    March 25, 2015

    Hello GoodDay. Help me to access my account, because I want to delete my public photos. While entering the “I can’t access the email I signed up with.” still they want an email address but i really forgot because that was years ago. What to do now?? I urgently need your help.

    Reply
    • Hannah Moorhead
      March 25, 2015

      Hello Mark,

      We are happy to help you further in accessing your account. To better assist you, please contact our support team at http://bit.ly/1u49uw3 with your issue so that we can locate your account information.

      Reply
  86. Carrie
    March 31, 2015

    I’m very upset. I uploaded my photos to photobucket a few years ago; but I’m unsure of what my account is. I still have the app- but I do not know how to download my photos back onto my phone. When I try to load it on my phone- it does not properly load the photos. Hopefully you can help? I understand if you can’t. :/

    Reply
  87. Lulu
    April 10, 2015

    I used to use photobucket about 3-5 years ago and I forgot my password. I cant access the email I used and knowing me I used bogus info so the “cant access email” button on your forgot password support page doesn’t work for me. Is there any other way I can try to access my account?

    Reply
  88. Liley
    April 21, 2015

    I used to have a photobucket account and it was the old version kind. I believe I created one in 2007 or 2008. I think I still remember my password and username. I try logging in but it didn’t say anything like incorrect username or password. It just refreshes the page and my boxes that I filled in are blank. Is there anyway I can log in to my account? I have old photos in there and they mean everything to me.

    Reply
    • Hannah Moorhead
      April 22, 2015

      Hello Liley,

      We would love to help you access your old account! Please contact our support team at http://bit.ly/1u49uw3 so that we can personally assist you. Thank you!

      Reply
  89. Jasmine
    April 25, 2015

    I have been trying very hard to get into some of my old photobuckets i have pictures of a sister who passed away i habe left emails searched for my emails everything please please help me I am desperate no one has given me any help

    Reply
  90. zainab
    April 26, 2015

    hi is there any way to recover accidentally deleted photos and videos from photo bucket. please help

    Reply
  91. Angelica Then
    May 4, 2015

    How many years back can you go to recover a very very old account?

    Reply
    • Hannah
      May 5, 2015

      Hello Angelica,

      Account recovery varies with each user. Please contact our support team at http://bit.ly/1u49uw3 so that we can assist you further in accessing your account!

      Reply

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