60 Comments

  1. justin
    February 6, 2014

    I don’t have my password to photo bucket anymore and my old email I cancled how can I recover it.

    Reply
  2. Tatiana C
    February 7, 2014

    I’m still trying to access my old photobucket, I know my username I just can’t remember the password. But I don’t remember the email address to rest my password? Help please :(

    Reply
  3. Jacquelyn
    May 5, 2014

    I sent an email & I pray to god it works. It’s super old pictures. I haven’t accessed the account since about 2009-2010. What are my chances of you still having my photos?

    Reply
  4. brooke szabo
    June 18, 2014

    Hi! im trying to access an old photobucket account and i cant remember any of the information including my old email adress, this was about 8 years ago! i put in every possible thing i could and it keeps telling me they cant recover my account, is there anything else i can do

    Reply
  5. Mayra Amigon
    June 22, 2014

    I keep clicking on the link you gave to Justin, because I also have cancelled my old email, but all it does is ask me to reset my password which i dont know and i can’t geta new one because the password you’s have on file is cancelled. What can i do?

    Reply
  6. lexi
    July 7, 2014

    What is the link for the old photobucket because everyone
    Every time I try it brings me to the new photobucket that I don’t remember? And when I go to edit my photos it calls it photo editor and it just doesn’t look the same as it used to…?

    Reply
  7. Elissa
    July 13, 2014

    How do I get my old pictures back?!

    Reply
  8. Viani
    July 15, 2014

    I can’t log in at all! I don’t even remember the email I registered with I need to delete my account please help me get in.

    Reply
  9. Paige Kuhn
    July 20, 2014

    My old account isnt there I tried to login and i ended up registering a new account. I had about 1000 pictures on here and I really need to get them back.

    Reply
  10. gurnez
    July 22, 2014

    I knw my pasword I forgot email adress

    Reply
  11. Gaojay
    August 4, 2014

    Hi I know my user name but forgot my password and the email address I sign up with I don’t remeber also. I have try putting my name birth date etc but it kept saying it won’t allow me to update or something. I need my pictures. Help me!!

    Reply
  12. CatK
    August 9, 2014

    I attempted to reset my password. I know the account name and email associated with it, and the website said it sent an email to me with password reset instructions. I have not received any emails. Help?

    Reply
  13. kaitlin
    August 11, 2014

    I don’t know if you can help me but I am in the worse situation possible. I made my account at 14 or 15 and used a fake birthdate etc because I didnt want anyone to have my personal details and used an email address that I made up. So now I am stuck with this silly 15 years olds profille that all my future employers have access to and I don’t think I realised that anyone that googled me would have access to these photos. Please help, I cant delete this profile and i’m frekaing out because the support team only send you robot automatic replies on the website and there are no contact numbers.

    Kaitlin.

    Reply
  14. Daisy Harvey
    August 14, 2014

    I cant gain access to my account, the username and email address i’m fairly sure I used is not working when I try to recover my account. Any other suggestions?

    Reply
  15. Meagan
    August 16, 2014

    I signed in to an old Photobucket account but all my photos are gone. What happened?

    Reply
  16. Selvi Vusanjin
    August 18, 2014

    Hi. My photobucket account was created years ago and it is suppose to be a private album which it states. But When I search my name photos from my album appear and link to Photobucket. I do remember my Username but do not know nor have access to the email address I used to create the account. I’ve emailed Photobucket last week and again this morning about this and obtaining access to my Album and still no response. How long before a response? Thank you.

    Reply
    • Hannah Moorhead
      August 18, 2014

      Hello Selvi,

      We have found your email and will be responding shortly. Thank you for your patience.

      Reply
  17. Cai
    August 22, 2014

    Hi,

    I have not used photobucket for 10 years or more and when I searched my name, I found out old pictures which are uploaded for public viewing. I could not recall that I have made public any albums but remembered that my email got hacked many times. I decided to deactivate the account more than a week ago. The account is now canceled but the photos are still online and can be viewed by public. I sent email to photobucket support but no response. Could you please assist me on this as the account is deactivated, I can no longer access that photobucket account. Thank you!

    Reply
    • Hannah Moorhead
      August 25, 2014

      Hello Cai,

      We are happy to asset you. A member of our support team contacted you last Friday at cai.canila@yahoo.com — Please let us know if we can help in any other way.

      Thanks!

      Reply
  18. Rachel
    August 22, 2014

    I can log into my photobucket but all my photos are erased can I get them back

    Reply
  19. Stephanie
    August 24, 2014

    I deleted my folder by mistake. Please tell me how can i retrieve those images

    Reply
    • Hannah Moorhead
      August 25, 2014

      Hello Stephanie,

      We are happy to look into this matter further. Please provide your preferred email address for us contact you at.

      Reply
  20. Hannah
    August 29, 2014

    I need help! i made a photo bucket account with signing up with Facebook :/ and that Facebook got deactiveted is there anyway you can Please tell me how can i retrieve those images..

    Reply
    • Hannah Moorhead
      September 2, 2014

      Hello Hannah,

      Please contact us at support.photobucket.com/hc/en-us/requests/new so we can assist you further. Thank you!

      Reply
  21. Krystal Lezotte
    September 2, 2014

    Hello,
    I am trying to access my old account.
    It was under Krystal Jones.
    I don’t remember the password or username.
    My email for the account must have been a old one and I don’t remember :(

    Reply
  22. jessica
    September 5, 2014

    There is an account with images of me on photobucket that I did not set up. The photos were stolen from my phone years ago. I’ve been trying to contact someone and I’ve sent numerous emails. I want the photos deleted immediately because they show up in Google search and it’s very embarrassing.

    Reply
    • Hannah Moorhead
      September 9, 2014

      Hello Jessica,

      We are very sorry for your frustration. We received your complaint last week. A member from our support team has contacted you asking for the link to the fraudulent account. Please send that over as soon as possible so that we can take this content down.

      Reply
  23. jessica
    September 5, 2014

    Why is no one responding to me? There are pictures of me on your website that I did not upload. I can not access the account and I would like then deleted. It’s was years ago when the photos were stolen from me. I can’t seem to get a response from anyone

    Reply
  24. Hilde
    September 6, 2014

    Hi. My ex created an account using my details where he is loading naked pictures of me. I need to get these photos off ASAP as they are public for all to see. Can you please help me take them off.

    Reply
  25. jessica
    September 6, 2014

    Why are my messages not posting?

    Reply
  26. Jessica
    September 7, 2014

    Is there a contact number where I can speak with someone directly about my problem? because I’m getting no response from my emails to you.

    Reply
  27. cee
    September 16, 2014

    I know my email that I first signed up with my photobucket account but don’t remember my password. Well I hit the I forgot my password, I entered my email, I got the email for resetting my password and then, this pop-up thing pops up, reading, ‘Hmmm, Something didn’t click. Password reset is not currently available. Your password reset request may have expired. You can request a reset again.’ I’ve tried it about 3 times to reset it and nothing. What do I have to do?

    Reply
  28. Feven
    September 28, 2014

    Photobucket please!!!! Delete my page and my photos. This is not right what ya doing, for you to put out there to Social media to see :((( please help and do something a bout it.

    Reply
  29. Feven
    September 28, 2014

    Can you Guys delete my hole page please!!!!!!

    Reply
  30. jasmine
    October 4, 2014

    My friend just died and I have a photobucket that I need to find it. I don’t remember my old email my username or my password please help me

    Reply
  31. arleneaguirre
    October 8, 2014

    i havent logged into my account in more then 2 years is there anyway to still get it back i have so many important photos on my acount

    Reply
  32. Jessica Giommi
    October 16, 2014

    I am trying to access my old photobucket account that is attached to an email address that I can no long access. When I try to recover it with the new email it keeps telling that there is already an account attached to that email…but that isn’t possible because I just made this new email. There is no way a photobucket account can exist on it. PLEASE HELP. I really want to get my old photos back!

    Reply
  33. Danni
    October 19, 2014

    I have emailed the support team and got no response. I do not remember my email address. When I got to http://support.photobucket.com/hc/en-us/requests it says i did not enter the captcha. There is no captcha on the page. I AM BEYOND FRUSTRATED. I have photos of family members who have recently passed away and they were the only copies I had! PLEASE HELP!

    Reply
    • Hannah Moorhead
      October 20, 2014

      Hello Danni,

      We apologize that you are having difficulty accessing your account. We have searched for a request from the email address danniixo92@gmx.com but did not find one. Would you please provide the email address you wrote in with so that we can assist you further?

      Thank you.

      Reply

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