51 Comments

  1. jessica
    September 6, 2014

    Why are my messages not posting?

  2. Hilde
    September 6, 2014

    Hi. My ex created an account using my details where he is loading naked pictures of me. I need to get these photos off ASAP as they are public for all to see. Can you please help me take them off.

  3. jessica
    September 5, 2014

    Why is no one responding to me? There are pictures of me on your website that I did not upload. I can not access the account and I would like then deleted. It’s was years ago when the photos were stolen from me. I can’t seem to get a response from anyone

  4. jessica
    September 5, 2014

    There is an account with images of me on photobucket that I did not set up. The photos were stolen from my phone years ago. I’ve been trying to contact someone and I’ve sent numerous emails. I want the photos deleted immediately because they show up in Google search and it’s very embarrassing.

    • Hannah Moorhead
      September 9, 2014

      Hello Jessica,

      We are very sorry for your frustration. We received your complaint last week. A member from our support team has contacted you asking for the link to the fraudulent account. Please send that over as soon as possible so that we can take this content down.

  5. Krystal Lezotte
    September 2, 2014

    Hello,
    I am trying to access my old account.
    It was under Krystal Jones.
    I don’t remember the password or username.
    My email for the account must have been a old one and I don’t remember 🙁

  6. Hannah
    August 29, 2014

    I need help! i made a photo bucket account with signing up with Facebook :/ and that Facebook got deactiveted is there anyway you can Please tell me how can i retrieve those images..

    • Hannah Moorhead
      September 2, 2014

      Hello Hannah,

      Please contact us at support.photobucket.com/hc/en-us/requests/new so we can assist you further. Thank you!

  7. Stephanie
    August 24, 2014

    I deleted my folder by mistake. Please tell me how can i retrieve those images

    • Hannah Moorhead
      August 25, 2014

      Hello Stephanie,

      We are happy to look into this matter further. Please provide your preferred email address for us contact you at.

  8. Rachel
    August 22, 2014

    I can log into my photobucket but all my photos are erased can I get them back

  9. Cai
    August 22, 2014

    Hi,

    I have not used photobucket for 10 years or more and when I searched my name, I found out old pictures which are uploaded for public viewing. I could not recall that I have made public any albums but remembered that my email got hacked many times. I decided to deactivate the account more than a week ago. The account is now canceled but the photos are still online and can be viewed by public. I sent email to photobucket support but no response. Could you please assist me on this as the account is deactivated, I can no longer access that photobucket account. Thank you!

    • Hannah Moorhead
      August 25, 2014

      Hello Cai,

      We are happy to asset you. A member of our support team contacted you last Friday at cai.canila@yahoo.com — Please let us know if we can help in any other way.

      Thanks!

  10. Selvi Vusanjin
    August 18, 2014

    Hi. My photobucket account was created years ago and it is suppose to be a private album which it states. But When I search my name photos from my album appear and link to Photobucket. I do remember my Username but do not know nor have access to the email address I used to create the account. I’ve emailed Photobucket last week and again this morning about this and obtaining access to my Album and still no response. How long before a response? Thank you.

    • Hannah Moorhead
      August 18, 2014

      Hello Selvi,

      We have found your email and will be responding shortly. Thank you for your patience.

  11. Meagan
    August 16, 2014

    I signed in to an old Photobucket account but all my photos are gone. What happened?

  12. Daisy Harvey
    August 14, 2014

    I cant gain access to my account, the username and email address i’m fairly sure I used is not working when I try to recover my account. Any other suggestions?

  13. kaitlin
    August 11, 2014

    I don’t know if you can help me but I am in the worse situation possible. I made my account at 14 or 15 and used a fake birthdate etc because I didnt want anyone to have my personal details and used an email address that I made up. So now I am stuck with this silly 15 years olds profille that all my future employers have access to and I don’t think I realised that anyone that googled me would have access to these photos. Please help, I cant delete this profile and i’m frekaing out because the support team only send you robot automatic replies on the website and there are no contact numbers.

    Kaitlin.

  14. CatK
    August 9, 2014

    I attempted to reset my password. I know the account name and email associated with it, and the website said it sent an email to me with password reset instructions. I have not received any emails. Help?

  15. Gaojay
    August 4, 2014

    Hi I know my user name but forgot my password and the email address I sign up with I don’t remeber also. I have try putting my name birth date etc but it kept saying it won’t allow me to update or something. I need my pictures. Help me!!

  16. gurnez
    July 22, 2014

    I knw my pasword I forgot email adress

  17. Paige Kuhn
    July 20, 2014

    My old account isnt there I tried to login and i ended up registering a new account. I had about 1000 pictures on here and I really need to get them back.

  18. Viani
    July 15, 2014

    I can’t log in at all! I don’t even remember the email I registered with I need to delete my account please help me get in.

  19. Elissa
    July 13, 2014

    How do I get my old pictures back?!

  20. lexi
    July 7, 2014

    What is the link for the old photobucket because everyone
    Every time I try it brings me to the new photobucket that I don’t remember? And when I go to edit my photos it calls it photo editor and it just doesn’t look the same as it used to…?

  21. Mayra Amigon
    June 22, 2014

    I keep clicking on the link you gave to Justin, because I also have cancelled my old email, but all it does is ask me to reset my password which i dont know and i can’t geta new one because the password you’s have on file is cancelled. What can i do?

  22. brooke szabo
    June 18, 2014

    Hi! im trying to access an old photobucket account and i cant remember any of the information including my old email adress, this was about 8 years ago! i put in every possible thing i could and it keeps telling me they cant recover my account, is there anything else i can do

    • Hannah Moorhead
      June 19, 2014

      Hello Brooke,

      Please email support@photobucket.com for further assistance regarding account access.

      • Amy
        June 16, 2015

        I am trying do the same thing but forgot password is not helping! It’s going back to my old email I can’t access! The email I put in for this comment is a new one. I want to access the old one!

        • Hannah
          June 16, 2015

          Hello Amy,

          Please contact our support team at http://bit.ly/1u49uw3 so that we can assist you in attempting to access your old account.

    • Christine Nash
      May 15, 2015

      Good morning. I filled in the help information for photobucket and one small account came up. However, I had a paid account (I think) that had many more images and important pictures to me. I think I may have been mightymomma, or megamomma, or mommighty, or CNash. I was not CSolomon (that is 2nd account.) Birthday Aug. 26, 1966, maybe csnash@manywires.com or cnash@dwightandlisa.com or nash.christine@gmail.com. I also used the name simplystitching. It may be under that one. Please help!! Christine

      • Hannah
        May 18, 2015

        Hello Christine,

        In order to help you recover you old Photobucket account, please contact our support team at support@photobucket.com — if you have already done this, a member of our support team will be in contact with you as soon as possible. Please look for our response so that we can further assist you in accessing your old photos! Thank you.

  23. Jacquelyn
    May 5, 2014

    I sent an email & I pray to god it works. It’s super old pictures. I haven’t accessed the account since about 2009-2010. What are my chances of you still having my photos?

  24. Tatiana C
    February 7, 2014

    I’m still trying to access my old photobucket, I know my username I just can’t remember the password. But I don’t remember the email address to rest my password? Help please 🙁

  25. justin
    February 6, 2014

    I don’t have my password to photo bucket anymore and my old email I cancled how can I recover it.