New Maintenance Update

Posted by on Apr 13, 2011 in System Maintenance | 6 Comments

Photobucket customers,

We again apologize for the issues some of you are experiencing, and for not having fully resolved the issue as of yet. We want to make sure we are keeping you up-to-date on what is happening and what we are doing to fix the problem as quickly as possible.

We experienced a problem with a portion of our infrastructure, which affected the ability for some users to log in and access their account. We immediately began maintenance to fix the problem, and have been working diligently to get things running again as quickly as possible. However, due to the sheer number of files and the enormous amount of data involved, this is taking a significant amount of time and much longer than we initially anticipated.

Please know that we are doing everything possible to restore service as quickly as possible. We understand your frustration and we will continue to update you as we get better estimates around a completion time.

Thank you for your patience,

Jim Goss

VP of Operations


  1. Eat-A-Peach
    April 13, 2011

    I appreciate that you are working hard on the issue, however, I am disappointed that I am not seeing ANY of my images on my websites that I have linked to Photobucket and I am a Pro account user, but I am seeing images on websites that are linked to Photobucket and the images belong to accounts that are not paid/Pro. I have written to the Pro Support email requesting that I be reimbursed for the lack of availability to access and view any of my uploaded content or upload any new content for over 24 hours now and the fact that it doesn’t appear that this will be resolved for at least another 7 hours yet. I hope to hear something from Pro Support in regards to my inquiry and request for reimbursement of services not available.
    Peach :o)~

  2. Angel
    April 13, 2011

    I cant see my photos, but thanks for updating us 🙂

  3. Bruce Sinclair
    April 13, 2011

    Thank you for the update.

  4. Anette Linnea
    April 13, 2011

    I appreciate your effort of updating us. Thanks for that.

  5. Joseph Anderson
    April 13, 2011

    I’m sure you doing your best.Thank you for being here for us.

  6. Kyle
    April 13, 2011

    Well, it’s nice to know that the problem is being addressed.
    Thanks for the update.