We again apologize for the issues some of you are experiencing, and for not having fully resolved the issue as of yet. We want to make sure we are keeping you up-to-date on what is happening and what we are doing to fix the problem as quickly as possible.
We experienced a problem with a portion of our infrastructure, which affected the ability for some users to log in and access their account. We immediately began maintenance to fix the problem, and have been working diligently to get things running again as quickly as possible. However, due to the sheer number of files and the enormous amount of data involved, this is taking a significant amount of time and much longer than we initially anticipated.
Please know that we are doing everything possible to restore service as quickly as possible. We understand your frustration and we will continue to update you as we get better estimates around a completion time.
Thank you for your patience,
VP of Operations