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Maintenance Complete: The Photobucket.com and Print Shop maintenance is now complete.  We apologize for the inconvenience. If you have any questions or concerns, please contact our Support Team at support@photobucket.com.

(last updated February 6, 2017 – 17:12  MST)

 

29 Comments

  1. Jamie
    February 23, 2017

    I had the Nexus 5x and Nexus 6p and now the Google pixel XL and on each of them the Photobucket app causes a loud beeping noise to occur, not sure why. I does it randomly and it stops as soon as I uninstall the app. It also want do it when I redownload the app until I open the app up. Any help with this would be appreciated. I like using the app but I can’t deal with the loud beeping noise.

    Reply
    • Photobucket Support
      February 24, 2017

      Hi Jamie!
      Thank you for reaching out. Please email our support team (support@photobucket.com) and we can help troubleshoot the problem.

      Thanks, PB

      Reply
  2. Keily
    February 22, 2017

    Hello. I can’t access my account even after trying the instructions from the article “can’t access my account”. It has been more than 5 years since I used this account and I cant remember any information related to this account. I would like to know what options are available for me to access my account. I would like to delete some photos and update my privacy settings. Thank you.

    Reply
  3. Lisa Anderson
    February 22, 2017

    Hello,

    Thank you for working hard to update your web site. I do appreciate the effort.

    I also, as a paying customer, want to comment on a couple things that seem too important to overlook. Normally, annoying issues with web sites go away eventually, but these particular ones have not.

    I have superior internet access (really not exaggerating) which is running smoothly and it just took 37 seconds to access my photos. Crank, crank, crank. This is not a fluke—– it’s like this quite often.

    In addition, your “remember me” feature, the box which can be checked when logging in, hasn’t worked for me for months, regardless of my settings. It’s very annoying to have to log in every single time.

    If I were using your site for free, I could forgive these issues but frankly, it’s not worth paying for extra usage when the site consistently works so poorly. I would pay double for a good experience on your site.

    Thanks for listening,

    Lisa Anderson

    Reply
    • Photobucket Support
      February 23, 2017

      Hi Lisa!
      Thank you for reaching out and providing feedback regarding the site. Our engineering team is always looking for ways to improve the site for all users and I have forwarded your feedback to them.
      If you have any additional feedback, please email support@photobucket.com.
      Thanks,
      PB.

      Reply
  4. Phil Shoemaker
    February 21, 2017

    What happened to my photos ?

    Reply
  5. bk
    February 21, 2017

    Site is way too slow now to be of any use. Used to be the place to store pics when I wanted to post anything to online forums. Now it takes 4x times as long to do anything, not to mention all the sketchy popup ads. Links can’t even be copied using key shortcuts in Safari. Oh well, it was fun while it lasted.

    Reply
  6. Yi-wen Lin
    February 21, 2017

    I can’t upload any thing,always stop at 90% .what’s wrong?

    Reply
  7. Vlad
    February 19, 2017

    Ok PB I have gave you many chances. Just like we really matter to you. I am done with this new change you have made. In CAN NOT LOAD UP IMAGES!!!!! It says they are up loaded and I go to look and they are NOT to be found no where. I am now looking for another site to host my images. You are COSTING ME MONEY and TIME!!! Ib once really believed in your site. Now I have lost all fate in your site.

    Reply
  8. Chloe L
    February 17, 2017

    well the recent photos i uploaded were said to be “removed or moved by user” but in fact I didn’t do anything with them and right now they’re lost!!
    I thought it was because of the maintenance but even after the maintenance I still cannot access to my photos!! why is this happening?!

    Reply
  9. onmy12
    February 16, 2017

    What the heck is going on, I’ve been a member since 2008 and ALL my images are gone since the upgrade, please help, a lot of the images a had are irreplaceable, thanks

    Reply
  10. Skinnercreek
    February 16, 2017

    I haven’t been able to upload pictures for quite some time. This time of year I need to start my advertising campaign. I may have to look else where.

    Reply
  11. Elle
    February 15, 2017

    Hello PHOTOBUCKET ! You made us in a mess with more than 9k of photos disappeared and no reply?! Now you still have mood to organize a contest? Can you solve our problem first? We have been waited for nothing more than 2 weeks!! You know we need the photos for business ? And we need to stop for business waiting for you to solve it?! I can’t imagine such a big company like YOU can be so irresponsible and photos can be just missing like this! REALLY HARD TO IMAGINE BUT IT HAPPENED! The most important is your customer service SUCKS! Ask us to wait and wait and email and email and REPLY WITH IRRESPONSIBLE STATEMENT! Truly disappointed !

    Reply
    • Photobucket Support
      February 16, 2017

      Hi!
      It looks like our support staff has already responded to your ticket. We will continue to assist via email.
      Thank you,
      PB

      Reply
  12. Kimberly
    February 15, 2017

    I am trying to recovery my photobucket. Unfortunately i don’t remember my pw nor my registered email. I am also nor able to click on the recover my account page. HELP!

    Reply
  13. shay.guam
    February 14, 2017

    i keep trying to upgrade with different payment methods and it keeps giving me the same pop up saying “error creating subscription”. please help

    Reply
    • Photobucket Support
      February 15, 2017

      Hi!
      It looks like our support staff has already responded to your ticket. We will continue to assist via email.
      Thank you,
      PB

      Reply
  14. Cindy
    February 14, 2017

    The Vignette editing tool isn’t working and I have not received a response to my email. Is this going to be fixed? Am I the only one it isn’t working for if so whats the trick?

    Reply
    • Photobucket Support
      February 14, 2017

      Hello,
      It looks like our support staff already responded your your email.
      Thanks, PB.

      Reply
  15. Shabir
    February 13, 2017

    Any chance any one can reply ?
    is there life or do i move my business some where else
    3 weeks man
    NO ANSWER

    Reply
    • Photobucket Support
      February 13, 2017

      Hi!
      It appears that our support team has reached out to you already. We will continue to assist via email.
      Thanks, PB.

      Reply

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