Maintenance

maint-tools

 

 

 

 

 

 

There is no scheduled maintenance at this time. If you are having any issues using your Photobucket account, please send us an email at support@photobucket.com so that we can assist!

Thanks for your patience!

(last updated September 19, 2016 – 7:35  MTN)

 

50 Comments

  1. Sarah H
    September 24, 2016

    I am having trouble changing my password to log in to my account. I have attempted to change it several times and it continues to take me back to the photo bucket home screen when I hit submit.

    Please help!! I would like to login to see my photos

    – Sarah H

    Reply
  2. terris Siah
    September 23, 2016

    my having a problem logging in and nothing is wrong with my email nor my password i have a friend having the same problem please helpppp!!!!!!!!!!!

    Reply
  3. Osvaldo Valencia
    September 21, 2016

    Having the same issue as some of the other users on this thread. I have tried already by changing my email, the website recognizes me as a user, then when I try to log in with my new password it won’t take me to my site.

    Reply
    • Alfonso
      September 21, 2016

      Same here. What’s going on with PB?

      Reply
      • Photobucket Support
        September 22, 2016

        Hi Alfonso!
        Thank you for letting us know. I have sent a Change Password email to your email address. If you continue having issues logging into your account, let our support staff know at support@photobucket.com
        Thanks, PB.

        Reply
    • Photobucket Support
      September 22, 2016

      Hello Osvaldo!
      Thank you for letting us know. I have sent a Change Password Request to your email. If you have any trouble logging in, please email our support staff at support@photobucket.com.
      Thanks, PB.

      Reply
  4. stephanie
    September 20, 2016

    Im trying to reset password, recieved email already and changed password, tried to log in and its saying invalid email address or password.

    Reply
    • Photobucket Support
      September 22, 2016

      Hi Stephanie!
      Thank you for letting us know. I have sent you an email to reset your password to your email address. If you continue to have issues logging in, please email support@photobucket.com.
      Thanks, PB.

      Reply
  5. Marylu M
    September 20, 2016

    All of my textures are missing on my website. Apparently there is no maintenance issue, but my photobucket account says there is an unexpected error. My email to support was returned as failed. GRRRR.

    Reply
  6. Sarena
    September 19, 2016

    I am trying to reset my old password. I changed the account to my new email but when I reset my password and try to log in it keeps saying invalid email or password.

    Reply
    • Photobucket Support
      September 20, 2016

      Hi Sarena, Thank you for letting us know. I have updated your account and resent an email with instructions on how to change your password tied to your account. If you continue to have issues logging in, please email support@photobucket.com. Thank you! ~ PB

      Reply
  7. Ashley
    September 18, 2016

    I sign on to my account but all my pictures are gone I need I pictures

    Reply
  8. Linda G
    September 18, 2016

    I’ve been racking my brain since September 7-18 which is today. Pictures are fine. I uploaded some videos between those dates and some earlier that goes back years. Here is the problem I reinstall Flash 3-4 times this past week, uninstalled browser then installed, install another browser which the problem is in two browsers now. IE and Photobucket works great no problem at all. So, it’s with in both Mozilla browsers.

    Problem:

    Sorry about this being so long.

    When viewing videos on Yuku.com the videos all show no video at all, when I scroll down a bit it shows up but I couldn’t play them until earlier today. Today their still invisible but if I click where video is, it shows up and I can play videos now..

    Photobucket website that opens in another tab when you click on the video, on the right side where you copy the HTML to place on yuku.com turns black when I hover over it.Can’t see that it copied but it’s not suppose to turn black when you click to copy. My videos also have a white border on the left and right side of the video which is not right either on yuku.com. My videos on Photobucket start to play then they stop playing, they also do the disappearing act like on yuku.com where you can’t see them unless you click where the video is suppose to be at.

    Now, help me if you can and tell me what’s wrong with yuku.com videos that were upload to photobucket to cause this problem.

    Reply
    • Photobucket Support
      September 19, 2016

      Hi Linda,
      Please send us an email at support@photobucket.com and include the following:

      – Direct link to the video you have in your Photobucket account
      – Link to the page where the video is posted online

      Thank you! ~ PB

      Reply
      • Linda G
        September 19, 2016

        Thank you for your reply and taking time to do so.

        Second link where the video is posted on yuku is a private message board and support I don’t think they would be able to view all the videos that is on the site online.

        Reply
  9. Tinna
    September 18, 2016

    Every time I click on ‘upload’, ‘library’ or my own profile, it keeps saying “Sorry, the requested page does not exist. Please check the URL for correct spelling and capitalization.” Could you please fix this mistake? My profile is there, and I have logged in and can see the photos I have uploaded before. I really need to be able to upload photos to use on my blog, or I have to find another side for storing them.

    Reply
    • Photobucket Support
      September 19, 2016

      Hi Tinna,
      Thanks for letting us know. If you haven’t done so already, please email our Support Team at support@photobucket.com and include the username tied to your account as well as a screenshot of the issue. We’ll get this resolved! Thanks! ~ PB

      Reply
  10. marie
    September 17, 2016

    I have been trying to edit pictures for work and they are not ‘saving’ …been a few hours and still not saving. Have tried different pictures in different albums and nothing is able to ‘save’. I have a deadline and if I can’t work = NO $. I have a paid subscription with Photobucket of $8+ a month and this is 2x within a week that I am not able to work. Please fix this.

    Reply
  11. ElaineB
    September 17, 2016

    Today is the 17th and I still have no tags or photos or anything in my Photobucket. Is it still down for maintenance ? Please advise
    Elaine

    Reply
    • Photobucket Support
      September 19, 2016

      Hi Elaine,
      I’m sorry to hear you are having issues! Please send our Support Team an email at support@photobucket.com and include the following:
      – A screenshot of the issue is helpful
      – Please list the steps leading up to the upload fail
      – Attach 1-2 of the images that are failing to upload so I can try to recreate the issue on our end

      Thank you for your help in resolving this! ~ PB

      Reply
  12. Marcin
    September 17, 2016

    Hello, From yesterday and continuing through the present, all my uploads are failing. I have tried different browsers and albums.

    Reply
    • Photobucket Support
      September 19, 2016

      Hi Marcin,
      I’m sorry to hear you are having issues! Please send our Support Team an email at support@photobucket.com and include the following:
      – A screenshot of the issue is helpful
      – Please list the steps leading up to the upload fail
      – Attach 1-2 of the images that are failing to upload so I can try to recreate the issue on our end

      Thank you for your help in resolving this! ~ PB

      Reply
  13. Sean
    September 16, 2016

    It’s now well after what I believe 6:00 p.m. MTN is (I believe it’s Mountain Time, but as I live in Australia, I wouldn’t have a clue – why don’t websites like this have the time set as GMT, or **:** hours + or – GMT – makes it much easier for the rest of us who, I don’t know, don’t live in the US – or as they believe, the centre of the universe), and I still can’t access my account. Not good enough.

    Reply
  14. Amy
    September 16, 2016

    For several hours today, and continuing through the present, all my uploads are failing. I have tried different browsers and albums, to no avail.

    Reply
    • Photobucket Support
      September 19, 2016

      Hi Amy,
      I’m sorry to hear you are having issues! Please send our Support Team an email at support@photobucket.com and include the following:
      – A screenshot of the issue is helpful
      – Please list the steps leading up to the upload fail
      – Attach 1-2 of the images that are failing to upload so I can try to recreate the issue on our end

      Thank you for your help in resolving this! ~ PB

      Reply
  15. neetmok
    September 16, 2016

    Why do you keep removing my questions/comments? I posted earlier today to state that as of 12 PM EST uploads to my account were failing. It’s very important to me that Photobucket Support be aware of the problem, as my business depends on Photobucket image hosting. What message does it send to me, a paying customer with two Pro accounts, when you delete my legitimate questions and bug reports?

    Reply
    • Photobucket Support
      September 19, 2016

      I’m sorry to hear you are having issues! Please send our Support Team an email at support@photobucket.com and include the following:
      – A screenshot of the issue is helpful
      – Please list the steps leading up to the upload fail
      – Attach 1-2 of the images that are failing to upload so I can try to recreate the issue on our end

      Unfortunately, we wil need to troubleshoot with you privately in order to resolve this issue. Thank you for your help in resolving this! ~ PB

      Reply
  16. Goo
    September 16, 2016

    I have deleted several of my older pictures. My account still says there is no room for further downloads and asks me to upgrade.
    How is it that I can delete 20+ pictures and not free up any space? I’m trying to add 1 small photo and I’m not able to. Within the last month or two I’ve probably deleted two full pages of pictures and not gained any space. Why is that?

    Reply
    • Photobucket Support
      September 16, 2016

      Hi,

      I ran a storage recalculation for your account, and that should fix the storage being full. If you continue to see the “storage is at 100%” message after deleting images and albums, please email support@photobucket.com.

      Thank you,

      Reply
  17. neetmok
    September 16, 2016

    As of 12 PM EST today, all uploads to my account are failing. Everything was working fine earlier this morning. Now, one fail after another.

    I have sent an email to Photobucket support.

    Please fix this.

    Reply
  18. Sam
    September 15, 2016

    My photobucket won’t let me access any of my photos? If I’m on the page that shows up when you first log in it shows me all my recent uploads but the bar that says how much space I have filled up is empty ( even though it still says 30% full under it ) and then when I click library nothing shows up. It takes me to an empty library where there’s no photos, no subfoulders, nothing. I’ve cleaned out the cookies, I even purchased the add free option thinking maybe it was a glitch. And still nothing.

    Reply
  19. Yonatan Esquivel
    September 14, 2016

    A few days ago the “Sort Manually” option disappears, I need this option for my website or I have to cancel my yearly subscription, please help!, thanks

    Reply
    • Photobucket Support
      September 15, 2016

      Hi Yonatan, Thank you for letting us know. We have temporarily disabled the feature that allows you to sort your images manually while we work on improving it. We apologize for the inconvenience. If you have any further questions or concerns, please feel free to email our Support Team at support@photobucket.com. Thanks for your patience and have a nice day! ~ PB

      Reply
      • Yonatan Esquivel
        September 15, 2016

        Thanks for your reply, I understand what they indicate, then the “Sort Manually” option will return available in a few days?

        Reply
        • Photobucket Support
          September 15, 2016

          Hello,
          Thank you for the feedback. Our engineering team is working on a number of projects including the manual sort one. At this time we do not have an ETA for a resolution.

          Reply
  20. Ken Scheben
    September 14, 2016

    Where did “Sort Manually” go? This allowed me to custom order images in an album. This seems to have disappeared and I need this functionality desperately for my business. I have cleared my cache and cookies and have shut down my extensions on my Chrome browser but no change. Please help!

    Reply
    • Yonatan Esquivel
      September 14, 2016

      I also need the “Sort manually” need to answer Photobucket…

      Reply
    • Photobucket Support
      September 15, 2016

      Hi Ken, Thank you for reaching out. We have temporarily disabled the feature that allows you to sort your images manually while we work on improving it. We apologize for the inconvenience. If you have any further questions or concerns, please feel free to email our Support Team at support@photobucket.com. Thanks for your patience and have a nice day! ~ PB

      Reply
  21. Jon Truslow
    September 13, 2016

    This is a business issue. I am a photographer who likes to create separate albums that I invite separate groups to see. I like your interface but I’m being forced to look for an alternative because the people I invite to see my albums don’t want to see the ads and feel its not fair for them to have to pay to avoid seeing them.

    I recommend you change your policy. If someone pays to avoid ads and invites others to see albums on their Photobucket site, these people should also be covered by the ad-clear provision provided by the owner of the site on which the albums are hosted.

    I hope you’ll give me the courtesy of a response.

    Reply
    • Photobucket Support
      September 13, 2016

      Hi Jon, Thank you for letting us know and we appreciate your feedback. I apologize for the inconvenience this is causing and I will forward your feedback to both our advertising and development teams. If you can, please send a screenshot of what your viewers are seeing to support@photobucket.com so we can forward this information along as well. Thank you for your patience and have a nice day!

      Reply
  22. Michelle Nixon
    September 13, 2016

    help, it’s not functioning properly , i see my page but can’t navigate around it :/ Takes me to a blank page with text in the top left corner “forbidden” :/ I paid my subscription a few days ago, help :/ I wanted use my account :/
    Please help ..

    Reply
    • Photobucket Support
      September 13, 2016

      Hi Michelle, If you have not done so already, please send our Support Team an email at support@photobucket.com and include a screenshot of what you are seeing. Thank you for your assistance in resolving this issue!

      Reply
  23. Linda Howell
    September 12, 2016

    My photobucket is acting up. Spinning circle then I try and access my photo. Please fix, as soon as possible.

    Reply

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