Site Issue Resolved: March 21st

Posted by on Mar 9, 2007 in System Maintenance | 47 Comments

Status as of 12:30PM Pacific Time: March 21st, 2007: During the night on March 20th 2007, a small percentage of Photobucket users experienced issues accessing their content.

The moment we were alerted to the issue, our special forces team worked through the night, and now the issue has been resolved. 

No user should have experienced any data loss. There is no need to either make a new account, or re-upload your content.

Please know that we place the very highest priority on the reliability of our service. We fully appreciate that for those people who experienced an inaccessible account, this was frustrating and extremely inconvenient. Despite the volume of comments here, the number of users affected was only a small percentage of our overall user base. And every customer matters to Photobucket.

We truly appreciate your patience and thank you for choosing Photobucket.

If you have any specific questions, please email us at pbfeedback@photobucket.com.

47 Comments

  1. Lindsey
    March 21, 2007

    Ahahah, I wondered what was going wrong! I looked at my jounral, and OH NOES! No pictures! Thanks for the info, though!

    Reply
  2. AJ
    March 21, 2007

    I truly appreciate your prompt awareness of the photo content issues! I had an issue with my albums last night, sent in a question about it (because I thought it was my computer), and today I find that you have addressed the matter on your site, as being an issue with more than one member of this site! Informing and keeping us up to date is the best thing you could do (even if we can’t access our content at the moment!). Thank you!!

    Reply
  3. Becky
    March 21, 2007

    I’m still can’t get to my pictures. Is there still a problem?

    Reply
  4. fluturache
    March 21, 2007

    I do hope you will resolve these issues, as some of us are also ebay sellers and it is quite annoying to see pictures missing from the auctions’ descriptions.
    thank you

    Reply
  5. brittany
    March 21, 2007

    i really hope this si solved soon im tryin to get all my pics together and i cant now
    :( i hope ist fixed soon !!

    Reply
  6. Domino
    March 21, 2007

    Thank you for letting us know. I was worried that I had done something wrong. I’m glad to know I’m not alone and that it’s being worked on.

    Reply
  7. meep_meep
    March 21, 2007

    Unfortunately I still cannot access my account but i’m glad to see this post and to see that you guys are working on the problem.

    Reply
  8. Fred Greenhut
    March 21, 2007

    I know you are aware of the problem. I cannot access my content. Very annoying. Any idea when it will be fixed?

    Reply
  9. Stormwolf13
    March 21, 2007

    Thanks for the update…Photobucket is really important to me right now, as I had to reformat my hard drive unexpectedly last week and now the only copies I have of my pix and banners and art and things like that are in my photobucket account. As long as those don’t get wiped, I can wait a bit for access…
    I did notice that a few hours ago, things I have posted in forums and such….pix, banners, etc, were showing for a little bit of time…but now they’re gone again…
    Oh well, these things happen…hope it gets fixed soon though…
    Again, thanks for the updates…that at least helps some while I wait…
    ~Stormy~

    Reply
  10. Hot-Shot
    March 21, 2007

    Woo..I thought I exceeded my bandwidth for a moment there XD
    Good on you guys to nip this in the bud.

    Reply
  11. Larry
    March 21, 2007

    Ok now… whats going on? because i use my photobucket for school, my friends website and art, now i was just wondering when this is going to be over cause i really need it…
    should i just create a new one until i get this one back?

    Reply
  12. efg
    March 21, 2007

    While I do appreciate the initial information, I’m frustrated by both the length of the outage and the lack of additional updates as to when we can expect this situation to be corrected. While it might be a small number of users affected, my entire blog is effectively wiped out due to this problem. I never realized how devastating an outage like this would be to my blog. I would really like to know what the problem is and how long you expect it to last. Thank you.

    Reply
  13. Ashley
    March 21, 2007

    Thanks for letting me know! I had issues yesterday and today, too.

    Reply
  14. Melissa
    March 21, 2007

    Is there a reason that it’s only affecting certain users? Is it the server we’re on or what? Or is it just totally random?
    Thanks for addressing the problem so quickly, by the way.

    Reply
  15. Alex
    March 21, 2007

    Please advise how long you think this will take. May of my images are on my site so if my images are not showing, my site is down so I want to have an idea.

    Reply
  16. Joey
    March 21, 2007

    Thanks for the assertiveness on this matter. When this is all resolved, though, will we be able to access everything again, or will we have to reupload?

    Reply
  17. nicole
    March 21, 2007

    yea i believe i hav a similar problem i try to sign in and it says my account doesnt exsist..im soo confused

    Reply
  18. Melissa Thomas
    March 21, 2007

    I hope it is fixed quickly since my sales depend on it! Yikes!

    Reply
  19. smg gals
    March 21, 2007

    yes, please fix it soon! none of our photos are working. thank you.

    Reply
  20. Bleddyn Cynfyn
    March 21, 2007

    Oh Good, thank you for posting thatis glitch guys, I thought my computer was messed up or something…LOL
    Your service is tops in my book and I would love a bumper sticker to put on my 1962 Ford M151-LC Desert Racer.
    My Son Nate< Daughter Micki and i Race Proffesional Off Road Racing and would be Happy to put your web page info on our Racers.
    We are on TV, in Magazines and news papers all over the US, Canada and Mexico and it would be our Joy to point you out during interviews if you want to send us some decals or bumper stickers.
    Thank you for fixing the problem as fast as you can , we love this web page very much.
    Bleddyn Cynfyn
    Team G503 Ford Racing
    1959 Willy’s M151 (Project)
    1962 Ford M151-LC Desert Racer
    1965 Ford M151A1 Stock
    1967 Ford M151A1 Stock
    1979 AMG M151A2/AMG M998 Hybrid Project
    1954 Willy’s M38A1 Rock Crawler

    Reply
  21. Claire
    March 21, 2007

    Hi x
    Is this problem with photobucket going to be fixed soon? I really am relying on the pictures that are hosted in my account at the moment, I need them to be showing. How come my friends can use their accounts but I cant use mine? None of my friends pay for their accounts yet they are all working fine. Please can you give an update as to what is going on and roughly how long you think the site will be down.
    Regards, Claire.

    Reply
  22. MB
    March 21, 2007

    Still Non-accessible as of 11:05am PST. Please provide update in regards to when we can anticipate resolution.
    Thanks for your help.

    Reply
  23. tidoco2222
    March 21, 2007

    Thanks for taking the time to get this sorted out, I too cannot access my account and for the hobby that I am part of this site is a crucial part of what I do. I hope the issues can be sorted out soon as I have yet more images that I need to upload and link to various websites. Thank you.

    Reply
  24. Dorothea Schwab
    March 21, 2007

    Informing us about the issue is one thing – promising to solve the issue by March 20 another. I still cannot access my photobucket pro albums 48 hours later. Could you please kindly tell us how long you expect the issue to remain? Sharing pictures to me is most important in my capacity as a webmistress and moderator of a number of fangroups and fora.
    Thank you for your reply and kind regards,
    Dorothea

    Reply
  25. BT
    March 21, 2007

    Well, my albums were working this morning and only went down in the last hour or so.
    I hope this will be resolved quickly.
    Thank you

    Reply
  26. Soilent
    March 21, 2007

    My complete album seems to be gone.
    Thanks for looking in the problem.

    Reply
  27. Chris
    March 21, 2007

    Can we please have an update regarding the status of the site as of 3/21?
    Your customer courtesy is greatly appreciated.
    CM

    Reply
  28. E.
    March 21, 2007

    I cannot log in, but my linked photos are showing up on the message boards I use. Any reason that would happen?

    Reply
  29. Steve D
    March 21, 2007

    I’m still not back on. been a day now..how much longer?? getting worried that all my photos have gone for good.

    Reply
  30. Danna
    March 21, 2007

    Just sending some blessings, for God To give y’all the WISDOM to get the job done! I am a faithful Pro user! Frustrated that my account is down, BUT I do know how things can happen. HANG IN THERE and do what you gotta do! Hugzz , Danna ..<>< ..

    Reply
  31. Esther Guedea
    March 21, 2007

    It may be a “minor” problem to you, but to me it’s pretty BIG!
    However, I AM glad to see that you guys are on top of things and working to deal with it–
    Here’s hoping we can all sigh with relief in the very near future…..

    Reply
  32. Amy Feldman
    March 21, 2007

    I am quite frustrated but I know you are working as hard as you can. Here’s to getting the problem fixed as soon as possible.
    Thanks!

    Reply
  33. Sarah
    March 21, 2007

    Ooooo, I thought I had been hit with the ban stick for no good reason. Good to know that my album will be restored soon.
    I made another album so no pressure from me to restore it soon.

    Reply
  34. Alex S
    March 21, 2007

    I don’t know if questions will be answered here– but is anyone else having a problem accessing their entire album?
    i can’t even get there to see it…

    Reply
  35. Marleen Niven
    March 21, 2007

    I’m trying to post a comment, but it’s not getting posted! Surely you can give some sort of timeframe! I have had minr issues before, but I pay you to keep my pictures safe and give a good service, but the problems seem to be getting bigger not smaller!
    Thankyou for your help!

    Reply
  36. Angel Naomi
    March 21, 2007

    I’m glad that I’m not the only one having trouble^^’ Please fix this asap. I have a minishop running and all the images are on photobucket, so it’s a bunch of red Xs >.< Thank you for addressing the problem<3

    Reply
  37. T. Hanson
    March 21, 2007

    Thanks for all you do!

    Reply
  38. Maria
    March 21, 2007

    Look, I’m really annoyed by this maintenance problem. I’d be grateful if you could look into it asap. I hold a free account, but how could that be an issue?
    Thanks for resolving the situation quickly.
    Regards

    Reply
  39. Automotivefever
    March 21, 2007

    any sign of this being resolved soon??????
    I still cannot access my site and my pics,
    my website and several other websites are still down!
    thanks

    Reply
  40. Tatiana
    March 21, 2007

    Please, please tell me that the pics will be safe, because if I loose them I’ll have an attack :/

    Reply
  41. Dan
    March 21, 2007

    Are we going to be made privy to what sort of problem this was?
    Just curious since I’m down and that’s the nature of the beast.

    Reply
  42. Linda
    March 21, 2007

    This isn’t a minor problem to those of us who rely on our Photobucket accounts. I’m the administrator of a message board and nearly all our emoticons and banners are hosted through my Photobucket account, as well as a large number of images. I’m sick and tired of finding red x’s. I also find it odd that friends who have free accounts aren’t experiencing this. What’s the problem and when do you expect it to be fixed?

    Reply
  43. Randy
    March 21, 2007

    Should I just open a new photobucket? I need to have pics on my ebay auctions. It’s going to mess up the sale of the items I have for sale.

    Reply
  44. Jason Kennerly
    March 21, 2007

    It does not seem to me to be a small number of affected users, there are already many complaints from here, even people who paid for this services extra features. I am one of the affected users.
    “small number of affected users” therefore, is more suggestive of the corporate attitude behind fixing the problem (apparently not worth it to do rapidly) instead of the actual quantity of effected users.
    Anything over 30 people would fill the largest room in 99%* of the businesses in this country. Thats NOT a small number of potential customers, particularly if all of them are apparently highly vocal (as many PB users are) on the web…
    *By actual number of businesses, not market cap. I am aware a few large companies own most of everything.

    Reply
  45. Kurly
    March 21, 2007

    Minor problem?
    Patience?
    Nothing minor about this, and it has been over 14 hours now!
    Either fix this quickly or give us a refund!

    Reply
  46. Janna
    March 21, 2007

    Thanks for fixing the problem! I thought it was something I did wrong! :D

    Reply
  47. Esther Guedea
    March 21, 2007

    After all the whining and complaining you guys have had to listen to–mine included–about this little temporary problem, I thought you might appreciate a Great Big THANK YOU, now that it’s all been fixed!
    [And, you were reasonably FAST about it, too!]

    Reply

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