Site Issue Resolved: March 21st

Posted by on Mar 9, 2007 in System Maintenance | 47 Comments

Status as of 12:30PM Pacific Time: March 21st, 2007: During the night on March 20th 2007, a small percentage of Photobucket users experienced issues accessing their content.

The moment we were alerted to the issue, our special forces team worked through the night, and now the issue has been resolved. 

No user should have experienced any data loss. There is no need to either make a new account, or re-upload your content.

Please know that we place the very highest priority on the reliability of our service. We fully appreciate that for those people who experienced an inaccessible account, this was frustrating and extremely inconvenient. Despite the volume of comments here, the number of users affected was only a small percentage of our overall user base. And every customer matters to Photobucket.

We truly appreciate your patience and thank you for choosing Photobucket.

If you have any specific questions, please email us at pbfeedback@photobucket.com.

22 Comments

  1. Esther Guedea
    March 21, 2007

    After all the whining and complaining you guys have had to listen to–mine included–about this little temporary problem, I thought you might appreciate a Great Big THANK YOU, now that it’s all been fixed!
    [And, you were reasonably FAST about it, too!]

  2. Janna
    March 21, 2007

    Thanks for fixing the problem! I thought it was something I did wrong! 😀

  3. Kurly
    March 21, 2007

    Minor problem?
    Patience?
    Nothing minor about this, and it has been over 14 hours now!
    Either fix this quickly or give us a refund!

  4. Jason Kennerly
    March 21, 2007

    It does not seem to me to be a small number of affected users, there are already many complaints from here, even people who paid for this services extra features. I am one of the affected users.
    “small number of affected users” therefore, is more suggestive of the corporate attitude behind fixing the problem (apparently not worth it to do rapidly) instead of the actual quantity of effected users.
    Anything over 30 people would fill the largest room in 99%* of the businesses in this country. Thats NOT a small number of potential customers, particularly if all of them are apparently highly vocal (as many PB users are) on the web…
    *By actual number of businesses, not market cap. I am aware a few large companies own most of everything.

  5. Randy
    March 21, 2007

    Should I just open a new photobucket? I need to have pics on my ebay auctions. It’s going to mess up the sale of the items I have for sale.

  6. Linda
    March 21, 2007

    This isn’t a minor problem to those of us who rely on our Photobucket accounts. I’m the administrator of a message board and nearly all our emoticons and banners are hosted through my Photobucket account, as well as a large number of images. I’m sick and tired of finding red x’s. I also find it odd that friends who have free accounts aren’t experiencing this. What’s the problem and when do you expect it to be fixed?

  7. Dan
    March 21, 2007

    Are we going to be made privy to what sort of problem this was?
    Just curious since I’m down and that’s the nature of the beast.

  8. Tatiana
    March 21, 2007

    Please, please tell me that the pics will be safe, because if I loose them I’ll have an attack :/

  9. Automotivefever
    March 21, 2007

    any sign of this being resolved soon??????
    I still cannot access my site and my pics,
    my website and several other websites are still down!
    thanks

  10. Maria
    March 21, 2007

    Look, I’m really annoyed by this maintenance problem. I’d be grateful if you could look into it asap. I hold a free account, but how could that be an issue?
    Thanks for resolving the situation quickly.
    Regards

  11. T. Hanson
    March 21, 2007

    Thanks for all you do!

  12. Angel Naomi
    March 21, 2007

    I’m glad that I’m not the only one having trouble^^’ Please fix this asap. I have a minishop running and all the images are on photobucket, so it’s a bunch of red Xs >.< Thank you for addressing the problem<3

  13. Marleen Niven
    March 21, 2007

    I’m trying to post a comment, but it’s not getting posted! Surely you can give some sort of timeframe! I have had minr issues before, but I pay you to keep my pictures safe and give a good service, but the problems seem to be getting bigger not smaller!
    Thankyou for your help!

  14. Alex S
    March 21, 2007

    I don’t know if questions will be answered here– but is anyone else having a problem accessing their entire album?
    i can’t even get there to see it…

  15. Sarah
    March 21, 2007

    Ooooo, I thought I had been hit with the ban stick for no good reason. Good to know that my album will be restored soon.
    I made another album so no pressure from me to restore it soon.

  16. Amy Feldman
    March 21, 2007

    I am quite frustrated but I know you are working as hard as you can. Here’s to getting the problem fixed as soon as possible.
    Thanks!

  17. Esther Guedea
    March 21, 2007

    It may be a “minor” problem to you, but to me it’s pretty BIG!
    However, I AM glad to see that you guys are on top of things and working to deal with it–
    Here’s hoping we can all sigh with relief in the very near future…..

  18. Danna
    March 21, 2007

    Just sending some blessings, for God To give y’all the WISDOM to get the job done! I am a faithful Pro user! Frustrated that my account is down, BUT I do know how things can happen. HANG IN THERE and do what you gotta do! Hugzz , Danna ..<>< ..

  19. Steve D
    March 21, 2007

    I’m still not back on. been a day now..how much longer?? getting worried that all my photos have gone for good.

  20. E.
    March 21, 2007

    I cannot log in, but my linked photos are showing up on the message boards I use. Any reason that would happen?

  21. Chris
    March 21, 2007

    Can we please have an update regarding the status of the site as of 3/21?
    Your customer courtesy is greatly appreciated.
    CM

  22. Soilent
    March 21, 2007

    My complete album seems to be gone.
    Thanks for looking in the problem.